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- Tasks: Lead and manage nationwide installation and service operations for security systems.
- Company: Dynamic security systems integrator with a focus on quality and customer satisfaction.
- Benefits: Competitive salary, leadership opportunities, and a chance to make a real impact.
- Why this job: Join a team that values innovation and excellence in security solutions.
- Qualifications: 7+ years in IP technology and strong leadership skills required.
- Other info: Opportunity for career growth and continuous improvement in a fast-paced environment.
A security systems integrator with various regional offices is looking for a Head of Operations to join their team. Reporting to the Managing Director, the Head of Operations is responsible for the delivery of all Installation and Service operations across the UK. The role ensures projects and service contracts are completed on time, within budget, to SLA and agreed margins, while maintaining high standards of quality, compliance, and customer satisfaction.
Key Responsibilities- Lead and manage nationwide installation and service operations.
- Ensure effective planning, resourcing, and delivery via Area Managers and subcontractors.
- Ensure all project and service documentation is completed and managed through the SaaS CRM.
- Lead, coach, and performance-manage Installation and Service teams.
- Drive continuous improvement in operational processes and quality standards.
- Manage budgets, costs, margins, and work-in-hand forecasts.
- Produce operational and financial reports and present updates to SLT.
- Act as escalation point for customer, quality, and delivery issues.
- Minimum 7 years’ experience in IP Technology, CCTV, Intruder Detection, Access Control, and Emergency Systems.
- IOSH Managing Safely (or equivalent).
- Strong leadership, planning, and communication skills.
- Commercial awareness and ability to work under pressure.
- Willingness to travel and attend out-of-hours call-outs.
- CMI Level 6+, PRINCE2, SSSTS (desirable).
- CSCS/ECS, PASMA, IPAF (desirable).
- Manufacturer training (e.g. Gallagher, Lenel, FLIR, C-Cure etc.) (desirable).
Head of Operations – Installation & Service in Coventry employer: SSR Contract & Technical
Contact Detail:
SSR Contract & Technical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations – Installation & Service in Coventry
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Head of Operations role.
✨Tip Number 2
Prepare for the interview by researching the company inside out. Understand their projects, values, and challenges. We want you to walk in feeling confident and ready to show how your experience in IP Technology and leadership can make a difference.
✨Tip Number 3
Showcase your achievements! When discussing your past roles, focus on specific examples where you led successful projects or improved operational processes. We love hearing about real results that demonstrate your skills and impact.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. And remember, if you see a role that fits, apply through our website – we’re here to help you every step of the way!
We think you need these skills to ace Head of Operations – Installation & Service in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Head of Operations. Highlight your experience in IP Technology, CCTV, and other relevant areas. We want to see how your skills align with our needs!
Showcase Leadership Skills: Since this role involves leading teams, don’t shy away from sharing examples of your leadership experience. We love to see how you've managed teams and driven improvements in past roles.
Be Clear and Concise: When writing your application, keep it straightforward. Use bullet points where possible and make sure your key achievements stand out. We appreciate clarity and directness!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss any important updates from us!
How to prepare for a job interview at SSR Contract & Technical
✨Know Your Stuff
Make sure you brush up on your knowledge of IP technology, CCTV, and other security systems mentioned in the job description. Being able to discuss specific technologies and how they relate to the role will show that you're not just a good fit, but that you’re genuinely interested in the field.
✨Showcase Your Leadership Skills
As the Head of Operations, you'll need to lead teams effectively. Prepare examples of how you've successfully managed teams in the past, particularly in high-pressure situations. Think about times when you’ve driven continuous improvement or resolved conflicts.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific operational challenges. For instance, how would you manage a project that’s falling behind schedule? Practising your responses to these types of questions can help you articulate your thought process clearly during the interview.
✨Prepare Your Questions
Interviews are a two-way street! Prepare insightful questions about the company’s operations, their approach to customer satisfaction, and how they measure success. This not only shows your interest but also helps you gauge if the company aligns with your values and career goals.
