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- Tasks: Lead technical support and resolve complex issues in security systems.
- Company: Join a forward-thinking, inclusive team in Central London.
- Benefits: Competitive salary, generous leave, training, and wellbeing support.
- Other info: Opportunities for career growth and professional development.
- Why this job: Make a real impact while working with cutting-edge security technology.
- Qualifications: Experience with enterprise security systems and strong technical skills required.
The predicted salary is between 50000 - 60000 £ per year.
Hours: Monday to Friday, 08:30 – 17:00
Contract type: Permanent
Location: Site-based, Central London
Department: Security
Your next role
We’re looking for an experienced Professional Services Engineer to provide senior-level technical support, commissioning, and expertise across enterprise security systems. This is a key role within the business, acting as the highest point of technical escalation and supporting the successful delivery of complex projects. You’ll work closely with clients and internal teams to resolve technical challenges, support system delivery, and help set technical standards across the organisation. This is an opportunity to join a forward‑thinking, supportive team where your expertise will genuinely make a difference.
What you'll be doing
- Leading on complex technical fault resolution across Access Control, CCTV, Intercom, and integrated systems
- Providing senior technical support to clients, both remotely and on site
- Supporting project delivery through system commissioning, upgrades, and migrations
- Working alongside Project Managers and Engineers on system design and technical planning
- Carrying out system audits, health checks, and performance reviews
- Mentoring and supporting engineers, sharing best practice and technical expertise
- Acting as a trusted technical advisor for key clients
You'll work with leading platforms including Genetec Security Centre, Gallagher Command Centre, Lenel OnGuard, CCURE 9000, Milestone, FLIR, Avigilon, and Hanwha.
What you'll bring
- Proven experience supporting and commissioning enterprise‑level electronic security systems
- Strong hands‑on knowledge of platforms such as Genetec, Gallagher, Lenel, CCURE, Milestone, Avigilon, FLIR, Hanwha (or similar)
- A solid technical understanding of Windows Server, SQL databases, IP networking, and virtualised environments (VMware / HyperV)
- The ability to confidently diagnose and resolve complex, integrated system issues
- Excellent communication and client‑facing skills
- The ability to produce clear, professional technical documentation
- A full UK driving licence
Why come and work for us
We know that our people are the key to our success. When you join us, you’ll be part of a friendly, inclusive, and supportive team where your ideas, experience, and personality are genuinely valued. We’re a business that never stands still. As we continue to grow, improve, and innovate, we’re equally committed to helping our colleagues do the same. Investing in our people is a cornerstone of who we are - whether that’s through training, career development, or wellbeing support.
When you work with us, you can expect:
- Training and development programmes to support your growth
- Support for professional qualifications and career progression, including apprenticeships
- A collaborative and inclusive workplace where every voice matters
- Competitive salary
- Generous annual leave allowance, including an extra day off for your birthday
- Company pension scheme
- Medicash health plan, supporting everyday healthcare costs and wellbeing
- Company parking
- Wellbeing support, including access to mental health resources
- Employee discount scheme
- Generous employee referral scheme
Professional Services Engineer in City of Westminster employer: SSR Contract & Technical
Contact Detail:
SSR Contract & Technical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Professional Services Engineer in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the security systems field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge. Make sure you can confidently discuss platforms like Genetec and Gallagher, as well as your hands-on experience with integrated systems. Show them you’re the expert they need!
✨Tip Number 3
Don’t forget to showcase your soft skills! Communication is key in this role, so be ready to demonstrate how you’ve effectively supported clients and collaborated with teams in the past. It’s all about making those connections!
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it gives you a chance to highlight your passion for professional services engineering right from the start.
We think you need these skills to ace Professional Services Engineer in City of Westminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Professional Services Engineer role. Highlight your experience with enterprise security systems and any relevant platforms like Genetec or Gallagher. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your client-facing skills and technical expertise!
Showcase Your Technical Skills: In your application, be sure to showcase your hands-on knowledge of Windows Server, SQL databases, and IP networking. We love seeing candidates who can confidently diagnose complex issues, so don’t hold back on sharing examples!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at SSR Contract & Technical
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of enterprise security systems, especially the platforms mentioned in the job description like Genetec and Gallagher. Be ready to discuss your hands-on experience and how you've tackled complex technical issues in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved technical challenges in previous roles. Think about specific situations where you led fault resolution or supported project delivery, and be ready to explain your thought process and the outcomes.
✨Communicate Clearly and Confidently
Since this role involves client-facing interactions, practice articulating your technical knowledge in a way that's easy to understand. You might be asked to explain complex concepts, so being clear and professional in your communication is key.
✨Demonstrate Your Mentoring Ability
As a Professional Services Engineer, you'll be expected to mentor others. Think of instances where you've shared your expertise or best practices with colleagues. Highlighting your ability to support and guide others will show that you're a team player.