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For Companies At a Glance
- Tasks: Lead and inspire the team at Millie's Cookies to deliver exceptional service.
- Company: Join SSP, global food travel experts with over 500 brands.
- Benefits: Enjoy up to 50% discount, flexible working, and management bonuses.
- Why this job: Make a difference daily while developing your leadership skills in a fun environment.
- Qualifications: Looking for an inspirational leader with a passion for food and customer service.
- Other info: We value diversity and offer ongoing development opportunities.
The predicted salary is between 24000 - 42000 £ per year.
About the Role
General Manager – Millie’s Cookies @ Arndale Centre
If you’re passionate about food and travel, you’ve come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you’re flying, taking a train, or just passing by, we have the best food and drink options for you.
We work with more than 500 brands, from our creations like Upper Crust, Millie’s Cookies, Café Local, and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.
As a General Manager, you’ll be rewarded with a competitive salary of £30,000 p.a. and enjoy:
- Colleague discount – up to 50%
- Flexible working
- Management bonus scheme
- Help at Hand – which includes access to digital GPs, 24/7 helpline for you & family
- Friends & Family discount 20% (T&C apply, not all brands included)
- Wellbeing support through Retail Trust and family friendly leave
- Variety of networks to support you, Neurodiversity, LGBTQ+ and many more
- Life assurance
- Apprenticeships and ongoing development opportunities
- Share incentive plan (SIP)
We’re looking for an inspirational leader to lead our team at Millie’s Cookies. You’ll have the opportunity to make a difference every day, as you lead your team and business to deliver exceptional customer service and operational excellence.
As General Manager you’ll:
- Recruit and train the best people for your team, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills.
- Coach your team to be passionate and knowledgeable about the products in your unit, building its brand and providing customers with the right range, quality, and service to ensure they keep coming back.
- Lead your team in the driving of trade activity and use your expertise and knowledge to grow sales and maximise profit.
- Lead and build your teams knowledge to deliver and sustain business Change Plans and resource-planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews.
- Ensure the unit is in line with the guidance provided by internal systems.
- Build strong stakeholder management and trusted relationships and with our clients and partners.
- The safety of your colleagues is your top priority, and you ensure your unit is always trading legally by coaching the team to use all security tools available to provide a safer place to work.
SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
Start the best part of your journey with us!
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General Manager employer: SSP
Contact Detail:
SSP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Show your passion for food and customer service during the interview. Share specific examples of how you've created exceptional experiences for customers in previous roles, as this aligns perfectly with our values at Millie's Cookies.
✨Tip Number 2
Demonstrate your leadership skills by discussing how you've successfully managed and developed teams in the past. Highlight any training or coaching initiatives you've implemented that led to improved performance.
✨Tip Number 3
Familiarize yourself with our brands and products before the interview. Being knowledgeable about Millie's Cookies and our other offerings will show your enthusiasm and commitment to the role.
✨Tip Number 4
Prepare to discuss your strategies for driving sales and maximizing profit. We value innovative ideas, so think about how you can apply your expertise to enhance our business operations.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the General Manager position. Understand the key responsibilities and required skills, so you can tailor your application to highlight your relevant experience.
Craft a Tailored CV: Your CV should reflect your leadership experience and ability to drive sales and manage teams. Use specific examples from your past roles that demonstrate your capability in operational excellence and customer service.
Write a Compelling Cover Letter: In your cover letter, express your passion for food and travel, and explain why you want to work with Millie's Cookies. Highlight your leadership style and how you plan to inspire and develop your team.
Showcase Your Achievements: When detailing your previous roles, focus on quantifiable achievements. For example, mention how you increased sales or improved team performance, as this will resonate well with the hiring managers.
How to prepare for a job interview at SSP
✨Show Your Passion for Food and Travel
Make sure to express your enthusiasm for the food industry and travel during the interview. Share any personal experiences that highlight your love for food and how it connects with your leadership style.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in the past. Discuss your approach to coaching and developing team members, as well as how you handle challenges and drive performance.
✨Understand the Brand
Familiarize yourself with Millie's Cookies and other brands under SSP. Be ready to discuss how you can enhance their brand presence and customer experience through your leadership.
✨Highlight Stakeholder Management Experience
Be prepared to talk about your experience in building relationships with stakeholders. Discuss how you have effectively managed partnerships and ensured alignment with business goals in previous roles.
