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For Companies At a Glance
- Tasks: Lead and inspire teams at Pumpkin Café, Urban Express & Café Local to deliver exceptional service.
- Company: Join SSP, the global food travel experts with over 500 brands.
- Benefits: Enjoy up to 50% colleague discount, flexible working, and management bonuses.
- Why this job: Make a difference daily while developing your leadership skills in a vibrant environment.
- Qualifications: Looking for an inspirational leader with a passion for food and customer service.
- Other info: SSP is an equal opportunity employer committed to diverse talent.
The predicted salary is between 28000 - 42000 £ per year.
About the Role
General Manager – Pumpkin Café& Urban Express at Winchester Station andCaféLocal at Southampton Airport Parkway Station
If you’re passionate about food and travel, you’ve come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you’re flying, taking a train, or just passing by, we have the best food and drink options for you.
We work with more than 500 brands, from our creations like Upper Crust, Millie’s Cookies, Café Local, and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.
As a General Manager, you’ll be rewarded with a competitive salary of £35,000 p.a. and enjoy:
- Colleague discount – up to 50%
- Flexible working
- Management bonus scheme
- Help at Hand – which includes access to digital GPs, 24/7 helpline for you & family
- Friends & Family discount 20% (T&C apply, not all brands included)
- Wellbeing support through Retail Trust and family friendly leave
- Variety of networks to support you, Neurodiversity, LGBTQ+ and many more
- Life assurance
- Apprenticeships and ongoing development opportunities
- Share incentive plan (SIP)
We’re looking for an inspirational leader to lead our teams at Pumpkin Café, Urban Express & Café Local. You’ll have the opportunity to make a difference every day, as you lead your team and business to deliver exceptional customer service and operational excellence.
As General Manager you’ll:
- Recruit and train the best people for your teams, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills.
- Coach your teams to be passionate and knowledgeable about the products in your units, building the brand and providing customers with the right range, quality, and service to ensure they keep coming back.
- Lead your teams in the driving of trade activity and use your expertise and knowledge to grow sales and maximise profit.
- Lead and build your teams knowledge to deliver and sustain business Change Plans and resource-planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews.
- Ensure the units arein line with the guidance provided by internal systems.
- Build strong stakeholder management and trusted relationships and with our clients and partners.
- The safety of your colleagues is your top priority, and you ensure your units arealways trading legally by coaching the team to use all security tools available to provide a safer place to work.
SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
Start the best part of your journey with us!
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General Manager employer: SSP
Contact Detail:
SSP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Familiarize yourself with the brands we work with, like Upper Crust and Millie’s Cookies. Understanding our product offerings will help you demonstrate your passion for food and travel during the interview.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be ready to share specific examples of how you've successfully managed teams and improved customer service, as this is crucial for a General Manager position.
✨Tip Number 3
Showcase your ability to drive sales and maximize profit. Prepare to discuss strategies you've implemented in the past that led to increased revenue, as this aligns with our goal of operational excellence.
✨Tip Number 4
Emphasize your commitment to safety and compliance. Be prepared to talk about how you've ensured legal trading and created a safe working environment for your team in previous positions.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the General Manager position. Understand the key responsibilities and required skills, so you can tailor your application to highlight your relevant experience.
Craft a Tailored CV: Create a CV that emphasizes your leadership experience, customer service skills, and any relevant achievements in the food and beverage industry. Use specific examples to demonstrate how you've successfully managed teams and driven sales.
Write a Compelling Cover Letter: In your cover letter, express your passion for food and travel, and explain why you want to work with this company. Highlight your management style and how it aligns with their values, focusing on your ability to inspire and develop teams.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a General Manager role.
How to prepare for a job interview at SSP
✨Show Your Passion for Food and Travel
Make sure to express your enthusiasm for the food and travel industry during the interview. Share personal experiences that highlight your love for culinary diversity and customer service, as this aligns with the company's mission.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led teams in the past. Discuss your approach to coaching and developing team members, as well as how you handle challenges and drive performance.
✨Understand the Business Model
Familiarize yourself with the brands and concepts under the company’s umbrella. Be ready to discuss how you can contribute to their growth and operational excellence, showcasing your knowledge of the food service industry.
✨Emphasize Customer Service Excellence
Be prepared to talk about your strategies for delivering exceptional customer service. Highlight any previous experiences where you improved customer satisfaction or resolved issues effectively.
