Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and operational excellence.
- Company: Join SSP, the global food travel experts with over 500 brands.
- Benefits: Enjoy up to 50% colleague discount, flexible working, and management bonuses.
- Why this job: Make a difference daily while developing your leadership skills in a dynamic environment.
- Qualifications: Looking for an inspirational leader with a passion for food and team development.
- Other info: SSP values diversity and offers ongoing development opportunities.
The predicted salary is between 31200 - 52000 £ per year.
About the Role
General Manager – Casual Dining – London
If you’re passionate about food and travel, you’ve come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you’re flying, taking a train, or just passing by, we have the best food and drink options for you.
We work with more than 500 brands, from our creations like Upper Crust, Millie’s Cookies, Café Local, and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.
As a General Manager, you’ll be rewarded with a competitive salary of up to £52,000 p.a. and enjoy:
- Colleague discount – up to 50%
- Flexible working
- Management bonus scheme
- Help at Hand – which includes access to digital GPs, 24/7 helpline for you & family
- Wellbeing support through Retail Trust and family friendly leave
- Variety of networks to support you, Neurodiversity, LGBTQ and many more
- Life insurance
- Apprenticeships and ongoing development opportunities
- Share incentive plan (SIP)
We’re looking for an inspirational leader to join our team. You’ll have the opportunity to make a difference every day, as you lead your team and business to deliver exceptional customer service and operational excellence.
As General Manager you will:
- Recruit and train the best people for your team, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills.
- Coach your team to be passionate and knowledgeable about the products in your unit, building its brand and providing customers with the right range, quality, and service to ensure they keep coming back.
- Lead your team in the driving of trade activity and use your expertise and knowledge to grow sales and maximise profit.
- Lead and build your teams knowledge to deliver and sustain business Change Plans and resource-planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews.
- Ensure the unit is in line with the guidance provided by internal systems.
- Build strong stakeholder management and trusted relationships and with our clients and partners.
- The safety of your colleagues is your top priority, and you ensure your unit is always trading legally by coaching the team to use all security tools available to provide a safer place to work.
SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
Start the best part of your journey with us!
#J-18808-Ljbffr
General Manager employer: SSP
Contact Detail:
SSP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Familiarize yourself with the brands we work with, like Upper Crust and BrewDog. Understanding their values and offerings will help you demonstrate your passion for food and travel during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlight specific instances where you coached team members to improve their performance and customer service.
✨Tip Number 3
Research current trends in the casual dining industry and be ready to discuss how you can leverage these trends to drive sales and enhance customer experience in our units.
✨Tip Number 4
Prepare to talk about your approach to stakeholder management. Think of examples where you've built strong relationships with clients or partners, as this is crucial for the General Manager role.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the General Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in leadership, customer service, and operational excellence. Use specific examples that demonstrate your ability to recruit, train, and lead a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and travel, as well as your leadership style. Mention how you can contribute to the company's goals and values, and provide examples of past successes in similar roles.
Highlight Your Soft Skills: In your application, emphasize soft skills such as communication, problem-solving, and relationship-building. These are crucial for a General Manager role, especially in fostering a positive team environment and managing stakeholder relationships.
How to prepare for a job interview at SSP
✨Show Your Passion for Food and Travel
Make sure to express your enthusiasm for the food and travel industry during the interview. Share personal experiences or stories that highlight your love for culinary experiences and how they relate to the role.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led teams in the past. Discuss specific situations where you coached team members, improved performance, or resolved conflicts, showcasing your ability to inspire and manage effectively.
✨Understand the Business Model
Familiarize yourself with the company's brands and their unique offerings. Be ready to discuss how you can contribute to driving sales and enhancing customer service based on your understanding of their business model.
✨Emphasize Safety and Compliance
Highlight your commitment to safety and legal compliance in previous roles. Discuss how you have implemented safety protocols and trained staff to ensure a secure working environment, aligning with the company's priorities.
