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- Tasks: Lead a team at Euston Station, ensuring top-notch service and a welcoming atmosphere.
- Company: Join SSP, the global food travel experts with over 500 brands to explore.
- Benefits: Enjoy free meals, employee discounts, flexible scheduling, and health support.
- Why this job: Be part of a diverse culture with growth opportunities and fun activities.
- Qualifications: Must have at least 1 year of supervisory experience in hospitality or retail.
- Other info: Must be 18+ to handle alcohol; shifts are from 4 PM to 1 AM.
Job description: Duty Manager at Euston Station Pay Rate: £12.38 Shift Pattern: ( 40 hours Full Time ) scheduled between 4:00 PM- 1:00 AM, including weekends. Due to some responsibilities within the Shift Manager, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol. If you\’re passionate about food and travel, you\’ve come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you\’re flying, taking a train, or just passing by, we have the best food and drink options for you. We work with more than 500 brands, from our own creations like Upper Crust, Millie’s Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog. WHY JOIN SSP AS A DUTY MANAGER? At SSP, we don\’t just offer jobs; we provide dynamic career opportunities with a host of benefits: Free Meal and Parking while on shifts. Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK. Friends and Family App: 20%discount across our Catering, Whistlestop and Urban Express units. (T&C apply) Help@Hand App: from shopping discounts, GP appointments, 24/7 help line to financial and wellbeing support for you and your loved ones. Flexible Scheduling: To accommodate various lifestyles, we are promoting work-life balance. Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Team Leader Development Programme. Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave. Culture: We value diversity and inclusion at SSP, and we have a variety of networks to support you, such as LGBTQ+, Women’s Network, Neurodiversity and Disability and many more. Activities: Barista Competition, Millie’s Cookies Ice off Challenge, Superstars Recognition. Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more. AS A DUTY MANAGER YOU’LL: Have at least 1 year experience working as a supervisor in hospitality or retail role Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service. Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries Coordinate team efforts. You\’ll oversee the unit\’s opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation. Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations. Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation. Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team\’s success and delivering excellence in customer service. Feel like you could belong at SSP? Apply now and start the best part of your journey as a Shift Manager! SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives. Profile description: . We offer: .
Duty Manager - Euston Station employer: SSP
Contact Detail:
SSP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Euston Station
✨Tip Number 1
Familiarize yourself with the specific brands and franchises that SSP operates, such as Upper Crust and Starbucks. This knowledge will not only help you understand the business better but also show your enthusiasm for the role during any discussions.
✨Tip Number 2
Highlight your experience in hospitality or retail, especially any supervisory roles. Be ready to share specific examples of how you've improved service or created a welcoming atmosphere in previous positions.
✨Tip Number 3
Demonstrate your leadership skills by discussing how you've guided and supported colleagues in past roles. Emphasize your ability to maintain a safe and efficient working environment, which is crucial for the Duty Manager position.
✨Tip Number 4
Show your commitment to inclusivity and team motivation. Share examples of how you've recognized and celebrated exceptional service within your team, as this aligns with SSP's values and culture.
We think you need these skills to ace Duty Manager - Euston Station
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or retail, especially any supervisory roles. Emphasize skills that align with the responsibilities of a Duty Manager, such as team coordination and customer service excellence.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for food and travel, and how your previous experiences make you a great fit for SSP. Mention specific examples of how you've created welcoming environments or improved service in past roles.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as operational efficiency, team leadership, and effective communication. Use concrete examples to demonstrate these skills in action.
Show Enthusiasm for the Company: Express your excitement about joining SSP and contributing to their mission of providing excellent food and drink options. Mention any specific brands or initiatives of SSP that resonate with you.
How to prepare for a job interview at SSP
✨Show Your Passion for Food and Travel
Since the role is with a company that specializes in food travel, make sure to express your enthusiasm for both food and travel during the interview. Share any relevant experiences or favorite food spots you've encountered while traveling.
✨Highlight Your Supervisory Experience
With at least one year of supervisory experience required, be prepared to discuss specific examples from your past roles. Talk about how you guided your team, handled challenges, and improved service quality.
✨Demonstrate Your Customer Service Skills
As a Duty Manager, delivering excellent customer service is key. Prepare to share stories that showcase your ability to create a welcoming atmosphere and exceed customer expectations.
✨Emphasize Team Coordination and Communication
The role involves coordinating team efforts and effective communication. Be ready to discuss how you foster teamwork, resolve conflicts, and ensure everyone is on the same page to achieve operational excellence.
