EPOS Co-ordinator

The Company

With over 50 years’ experience in the travel market, we have a presence in 35 countries and more than 550 brands in our portfolio. We have the capability to deliver world-class food and beverage outlet programmes based on the highest levels of customer service, quality of food and environment.

Our Mission & Ambition

• To give our customers an experience that exceeds their expectations and that clients know cannot be matched.
• To be recognised as the leading Food & Beverage operator in travel locations worldwide

Our Values are

• We are one team
• We are results focused
• We all make a difference
• We are bold
• We celebrate success

We have an in depth understanding of our diverse customer base; our insights into food and beverage trends mean we have created an extensive range of brands and concepts that we can run in operationally demanding, high-volume travel locations.

The Benefits

To ensure the tills in company are programmed with relevant data as per received details on requests and within given deadlines, in order for units to be able to process and report their sales, and be able to print customer receipt and the order to kitchen printers or screens for others to be able to fulfil it for the customer.

This includes programming / maintaining the main till system through central data manager as well as MyMicros reporting system and ensuring correct setups are achieved for various other reporting tools (e.g. Fox, SAP, Lynx); complexities according to brand requirements and different serving scenarios need to be taken into account when programming, as well as local needs, laws, exceptions of certain locations.

It includes setting up / maintaining / de-activating or deleting the items, promotions, service charges, tax, stores and various other functionalities (e.g. modifiers and condiments, table plans per unit with all related options, print classes linking items to relevant printer or screen, tax classes allowing correct accounting / displaying of VAT tax through the tills, employee classes allowing correct access for each level of users to various functions on tills, etc.).

Part of the job is related to maintaining the unit’s database in both systems together with their hierarchies, setting up new brands (working with various departments involved in opening, gathering information from various teams – ops, loss prevention, BSMs, marketing), adjusting existing brands as their needs change or evolve, setting up / disabling new units, monitoring the updates being sent & received by units, ensuring smooth launches f campaigns and programmed changes.

As well as programming, the job consists of diagnosing & investigating failures with data and requests originating from units (regarding items, promotions needed, or new functions on tills) and ensuring the swift resolution of issues and requests in a timely manner, communicating with all involved parties

The Role

Main Duties

Micros till system

• Processing marketers’ requests (price changes, item deletions, new items, new combo or set price meals, new promotions, any changes to items/meals/promotions’ details) in detailed and timely manner, making sure all updates are tested prior to being sent live to units;
• Depending on type of changes done, applying correct testing technique – by using formulas in excel against extracts of data from Micros or both Micros & Lynx systems, testing on a sample database (in test lab) or on a copy of the unit’s database (in test lab), applying setting (if possible) to one unit and sending ahead of the launch, then checking real life scenario with ops;
• Creating extracts of data (relevant to job & brand done) to use for cross checking own jobs and for other teams and departments use;
• Ensuring that applied settings will report into other related systems correct to the type of the item, meal or promotions, deciding on most appropriate way of setting that item, meal or promotions up;
• Setting up and maintaining all aspects of the till functioning and displaying options / screens / functions exceptions which are related to division (Air / Rail/ Retail), brand (BK, Starbucks, etc.) and type of service (QSR, TSR);
• Setting up and maintaining use of smart keys to create rules and /or exceptions for access to certain functions, links to screens, and other applications;
• Setting up and maintaining macros to enable easier application of certain functions through tills (chained functions);
• Setting up and maintaining auto sequences which rule reporting on Micros;
• Setting up and checking that the hierarchy, classification and tax applied to items, meals and promotions is correct as per the item, meal or promotion type;
• Setting up and ensuring that item, meal or promotion displays correctly on customer receipt (name, price & VAT) and prints (if applicable) to the correct kitchen / bar printer or screen and to any local or packer’s receipt printer;
• Setting up and maintaining functional screens, with relevant options as per unit division (Air / Rail/Retail), brand and type of service (QSR, TSR), knowing rules and exceptions for various tenders, waste management, staff meals, refunds, voids, and applying to the settings of the functions, access to the function for levels of employees, settings of the function;
• Processing currency rates changes (validation against bank announced rates, imput into system, publishing for unit’s use n Connections);
• Processing news & mags (validation against daily notifications and weekly extracts, preparing action plan for SAP, Lynx & Micros input, communication with other teams to schedule work in time, input into system applying temporary PLU & barcodes, deployment of updates, updating items with unique PLU when ready 2 days later, deploying of updates again, monitoring tickets for issues with barcodes changing in units on local titles;
• Preparing tills with updates for testing sessions with brand or ops representative;
• Publishing information on till updates on connections – currency rates, brand forms, extracts of data for the their teams / departments’ use; producing screen shots of the till changes for brand communications;
• Programming the system with new units, unit amendments and unit closures; processing all relevant information deriving from that task (communicating with third parties, BSMs,, Marketing, Ops, Loss Prevention etc. teams as to what settings should be applied to brand and / or unit to ensure smooth operation within limitations applicable due to fraud risks and loss prevention, also laws by country (e.g. disposable bag levies, licencing laws);

The Details

• Applying best practice to maintaining price groups, tiers, subscription groups, menu levels, changes to touchscreens and their links; applying common sense to requests done and whilst checking jobs;
• Monitoring the deployment of updates from central data manager to units, monitoring units receiving the updates and sending confirmation back to central data manager;
• Resolving any issues with deployment (critical issues, connections issues, etc) – as reported by units and proactively through deployment & MPZ reports (some out of unit trading hours work needed);

My Micros reporting system

• Setting up, maintaining, de-activating units on the system, maintaining unit details as well as hierarchy in accordance with other systems used by company;
• Investigating queries arising around unit set up, items reporting, hierarchies of units, items, meals and promotions, reporting of order types, VAT, waste and other tenders , assisting with some access queries for unit managers;

Accrelec Kiosk software and Servy OAT

• Setting up new items, maintaining customer friendly names, and de-activating the items for any brand enabled for kiosk ordering and Order at Table Servy application;
• Updating the system in line and in time with the range changes done on tills;
• Assisting Group IT / Ops in requests of changes regarding the set ups and integration of the systems;

Iceberg

• Validating & processing in systems requests on Iceberg;
• Timely assignment of the requests and timely sign off, so that spot checks can be done;
• Monitoring jobs queue and prioritizing jobs, brands, certain requests according to deadlines, brand complexity, job importance;

4 Me calls

• Administration of any tickets regarding data in systems (programmed by team) via Footprint system;
• Repair of any issues logged by units according to priority of the call – maintaining quality and deadlines;

Adhoc Duties

• Producing various reports on data in systems (current pricing on items, meals or promotions, current units using price tiers, etc);
• Creating documentation, e.g. on processes and brand specifics; updating systems manuals where /when needed;
• Maintaining database information on units created / closed;

Key Working Relationships

• Sap Admin team;
• Back of house (Lynx) team;
• Marketing Operations (MOT) team;
• Business Systems managers (BSM);
• Arc, TSL, Oracle and other supporting third parties;
• Group IT – various departments & teams;
• Brand and Commercial Marketers;
• Operations;
• Loss Prevention & Fraud Control team;

Skills/Knowledge Required

Essential:

• Excellent organisational skills;
• Ability to communicate in writing and over the phone;
• Able to prioritise workload depending on deadlines, complexity of request and business requirements;
• Good knowledge Microsoft Excel;
• High level of attention to detail;
• Ability to work within a team and on own initiative;
• Flexible within the business hours;
• Ensuring all aspects of role are carried out in accordance with agreed SLA’s;

Desirable:

• Knowledge of other Microsoft Office applications;
• Knowledge of Lynx;
• Knowledge of Micros Enterprise Management;
• Knowledge of Access or SQL databases;

Equal Opportunities

Diversity and Inclusion is a priority at SSP. We are an equal opportunities employer committed to engaging all of our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities. We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity and orientation or age.