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- Tasks: Engage with customers and create feel-good moments every day.
- Company: Join SSP, a vibrant hospitality company serving top brands in airports and train stations.
- Benefits: Enjoy discounted meals, free parking, employee discounts, and award-winning training.
- Why this job: Be part of a dynamic team that values positivity and customer satisfaction.
- Qualifications: Must be 18+, with references and a Criminal Record Check required.
- Other info: Flexible hours available, including weekends and holidays.
We have Full Time (30hrs) roles available.
Pay Rate: £12.40 per hour + as a little incentive, you will earn an extra £1.20 per hour for hours worked between midnight and 6 AM, bringing your rate of pay to £13.60 per hour.
Hours of operation are 3am to 11:30pm. Working flexibly across weekdays, weekends, bank and public holidays.
Step into the buzz of hospitality! SSP works with brilliant brands like M&S, Starbucks, Burger King and BrewDog to serve thousands of happy customers in airports, train stations and motorway services across the UK & Ireland. Join our team and be part of the energy every day!
Join our team as a Team Member and help create feel-good moments for our customers. Bring your enthusiasm, positivity and passion — and leave work knowing you’ve made someone’s day better.
About You
As a Team Member, you will believe in the power of people & believe that today is going to be a good day. You will be passionate and kind whilst always ensuring that all guests leave having had the best of times.
5 years of references and Criminal Record Check required. Due to some responsibilities within the Team Member role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and be able to sell and handle alcohol.
About The Team Member Role
- Engage with customers and provide an outstanding customer experience.
- Collaborate with colleagues to ensure smooth and efficient operations.
As a Team Member We Will Offer You
- Discounted Meal and free parking while on shifts.
- Employee Discounts.
- Friends and Family Discount App.
- Award-winning training, apprenticeships and development programs.
- Health & Wellbeing Support.
Ready to be part of the buzz? Apply now and join SSP as a Team Member! At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.
Team Member employer: SSP UK & Ireland
Contact Detail:
SSP UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member
✨Tip Number 1
Familiarise yourself with the brands SSP works with, like Popeyes and Starbucks. Understanding their values and customer service expectations can help you demonstrate your enthusiasm for the role during any interactions.
✨Tip Number 2
Showcase your people skills! Since the role is all about creating feel-good moments for customers, think of examples from your past experiences where you've gone above and beyond to help someone or improve their day.
✨Tip Number 3
Be prepared to discuss your flexibility in working hours. The role requires shifts across various times, so highlighting your availability and willingness to work during peak hours can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of SSP if possible. They can provide insights into the company culture and what it takes to succeed as a Team Member, which can be invaluable during your application process.
We think you need these skills to ace Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what SSP UK & Ireland is looking for in a Team Member. Highlight your enthusiasm for hospitality and customer service in your application.
Tailor Your CV: Make sure your CV reflects relevant experience and skills that align with the Team Member role. Emphasise any previous customer service roles or teamwork experiences that showcase your ability to engage with customers positively.
Craft a Strong Cover Letter: Write a cover letter that expresses your passion for the hospitality industry and your desire to create memorable experiences for customers. Mention specific qualities that make you a great fit for the role, such as positivity and kindness.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in the hospitality sector.
How to prepare for a job interview at SSP UK & Ireland
✨Show Your Enthusiasm
As a Team Member, your passion for hospitality is key. Make sure to express your enthusiasm for the role during the interview. Share examples of how you've created positive experiences for customers in the past.
✨Demonstrate Team Spirit
Collaboration is crucial in this role. Be prepared to discuss how you work well with others and contribute to a team environment. Highlight any previous experiences where teamwork led to success.
✨Be Ready for Customer Scenarios
Expect questions about handling difficult customer situations. Think of specific examples where you turned a negative experience into a positive one, showcasing your problem-solving skills and customer service abilities.
✨Understand the Brand
Familiarise yourself with SSP and its brands like Popeyes, M&S, and Starbucks. Showing that you understand their values and what they stand for will demonstrate your genuine interest in the company and the role.
