At a Glance
- Tasks: Engage with customers and create feel-good moments at Stansted Airport.
- Company: Join SSP, a vibrant team dedicated to outstanding customer experiences.
- Benefits: Earn £13.35 per hour plus tips, with discounted meals and free parking.
- Other info: Award-winning training and development opportunities in a diverse environment.
- Why this job: Make someone's day better while enjoying flexible hours and great perks.
- Qualifications: Must be 18+, have references, and pass a Criminal Record Check.
The predicted salary is between 27888 - 27888 € per year.
Pay Rate: £13.35 per hour. Additional £1.20 per hour for hours worked between midnight and 6am, bringing your overall rate to £14.55 per hour. Hours of operation are 4am to 10pm - working flexibly across weekdays, weekends, bank and public holidays. We offer a competitive additional service charge. There is no contractual entitlement to a distribution of tips within your role.
About the Role
Join our team at SSP as a Team Member and help create feel-good moments for our customers. Bring your enthusiasm, positivity and passion - and leave work knowing you've made someone's day better.
About You
- Believe in the power of people and that today is going to be a good day.
- Passionate and kind, ensuring guests leave having had the best of times.
- Provide at least 5 years of employment references and pass a Criminal Record Check.
- Are 18 years of age or older, capable of performing certain tasks, and able to serve alcohol.
Team Member Role Responsibilities
- Engage with customers and provide an outstanding customer experience.
- Collaborate with colleagues to ensure smooth and efficient operations.
We Will Offer You
- Discounted meals and free parking while on shifts.
- Employee discounts.
- Friends and Family discount app.
- Award-winning training, apprenticeships and development programs.
- Health and wellbeing support.
Equal Opportunity Statement
At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.
Team Member employer: SSP UK & Ireland
At SSP, we pride ourselves on being an excellent employer, offering a vibrant work culture at Stansted Airport where every team member plays a crucial role in creating memorable experiences for our customers. With competitive pay rates, flexible working hours, and a range of employee benefits including discounted meals, free parking, and award-winning training programmes, we are dedicated to fostering personal and professional growth while ensuring a supportive environment for all our staff.
StudySmarter Expert Advice🤫
We think this is how you could land Team Member
✨Tip Number 1
Get to know the company culture! Before your interview, check out SSP's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their crew.
✨Tip Number 2
Practice your customer service skills! Since the role is all about creating feel-good moments for customers, think of examples from your past experiences where you've gone above and beyond. This will help you shine during the interview.
✨Tip Number 3
Be flexible and open-minded! The hours are varied, so showing that you're willing to work different shifts can set you apart. Mention your availability clearly to demonstrate your commitment to the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the SSP family. Don’t miss out on this opportunity!
We think you need these skills to ace Team Member
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through. We want to see that you’re excited about the role and ready to create those feel-good moments for our customers!
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Team Member role. We love seeing how you can bring your unique flair to our team at Stansted Airport.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. This helps us get a quick sense of who you are!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at SSP UK & Ireland
✨Show Your Enthusiasm
When interviewing for the Team Member position, let your passion shine through! Share specific examples of how you've created positive experiences for customers in the past. This role is all about making someone's day better, so showing genuine enthusiasm will definitely set you apart.
✨Know the Company Culture
Do a bit of homework on SSP and their values. They’re all about teamwork and creating feel-good moments. Be ready to discuss how your personal values align with theirs, and how you can contribute to a positive atmosphere at Stansted Airport.
✨Prepare for Customer Interaction Scenarios
Expect questions about how you would handle various customer service situations. Think of a few scenarios where you turned a negative experience into a positive one. This will demonstrate your problem-solving skills and ability to engage with customers effectively.
✨Flexibility is Key
Since the role requires working flexible hours, be prepared to discuss your availability openly. Highlight your willingness to work weekends, bank holidays, and those early morning shifts. Showing that you're adaptable will make you a more attractive candidate.
