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- Tasks: Lead a team to create an amazing customer experience at M&S, Sutton Station.
- Company: Join the iconic M&S brand with a focus on food and travel.
- Benefits: Earn £13.11 per hour plus incentives, with discounts and training opportunities.
- Why this job: Be a key player in a supportive environment that values diversity and inclusion.
- Qualifications: Must have 1 year of supervisory experience and be 18 or over.
- Other info: Enjoy a dynamic role with opportunities for personal and professional growth.
The predicted salary is between 13 - 15 £ per hour.
Overview
M&S, Sutton Station
Previous experience in a similar role is essential.
Pay Rate: £13.11 per hour plus an incentive of £1.50 per hour for hours worked between midnight and 6 am, bringing the total to £14.61 per hour.
Qualifications
- At least 1 year of experience as a supervisor/manager in a similar high-volume hospitality or retail role
- Applicants must be 18 years of age or over to perform certain tasks or shifts and may be required to handle and serve alcohol
Responsibilities
- Shift times are scheduled between 5am and 9:30pm
- Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations and strives to improve service
- Guide and support colleagues, maintain a safe working and dining environment, and be the go-to person for day-to-day queries
- Coordinate team efforts and oversee the unit’s opening and closing to ensure operational excellence, adhere to guidelines, and complete necessary documentation
- Focus on operational efficiency, stay informed about unit performance, champion improvements, and simplify operations
- Recognise and celebrate exceptional service within the team, lead by example, promote inclusivity and motivation
- Build strong relationships, communicate effectively, and make thoughtful decisions to deliver excellent customer service
Benefits & Environment
- Discounts and staff benefits as outlined by SSP and partner brands
- Access to training, apprenticeships and development programmes
- Supportive workplace culture and networks promoting diversity and inclusion
We work with a wide range of brands and offer opportunities to contribute to the success of M&S while delivering exceptional customer experiences.
Equal Opportunity
SSP are proud to be an equal opportunity employer. If you’re passionate about food and travel, you’ve come to the right place. Join us in upholding the standards of one of the UK’s most beloved brands and contribute to the success of M&S.
Duty Manager in Sutton employer: SSP UK & Ireland
Contact Detail:
SSP UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in Sutton
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality and retail sectors. We all know someone who knows someone, so don’t be shy about asking for introductions or advice.
✨Tip Number 2
Prepare for the interview by researching M&S and their values. We want you to show how your experience aligns with their mission of delivering exceptional customer experiences. Be ready to share specific examples from your past roles!
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. We can’t stress enough how important it is to feel confident and articulate when discussing your skills and experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Duty Manager in Sutton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in a similar role. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Duty Manager role at M&S, Sutton Station. Share your passion for customer service and any relevant experiences that make you stand out.
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your qualifications and experiences. This helps us see your potential quickly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at SSP UK & Ireland
✨Know Your Stuff
Before the interview, make sure you’re familiar with M&S and their values. Understand what makes them tick, especially in terms of customer service and operational excellence. This will help you align your answers with what they’re looking for.
✨Showcase Your Experience
Since previous experience is essential, be ready to discuss specific examples from your past roles. Highlight situations where you’ve successfully managed a team or improved service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Leadership Skills
As a Duty Manager, you’ll need to guide and support your colleagues. Prepare to talk about how you’ve motivated teams in the past, handled conflicts, or celebrated exceptional service. Show them you can lead by example and create a positive atmosphere.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
