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For Companies At a Glance
- Tasks: Lead a team to create an amazing customer experience at M&S, Sutton Station.
- Company: Join the iconic M&S brand with a focus on food and travel.
- Benefits: Earn £13.11 per hour plus incentives, with discounts and training opportunities.
- Why this job: Be a key player in a supportive environment that values diversity and inclusion.
- Qualifications: Must have 1 year of supervisory experience and be 18 or over.
- Other info: Enjoy a dynamic workplace with opportunities for personal and professional growth.
The predicted salary is between 13 - 15 £ per hour.
Overview
M&S, Sutton Station Duty Manager role at M&S, Sutton Station. Previous experience in a similar role is essential.
Pay
Pay Rate: £13.11 per hour plus an incentive of £1.50 per hour for hours worked between midnight and 6 am, bringing the total to £14.61 per hour.
Qualifications
- At least 1 year of experience as a supervisor/manager in a similar high-volume hospitality or retail role
- Applicants must be 18 years of age or over to perform certain tasks or shifts and may be required to handle and serve alcohol
Responsibilities
- Shift times are scheduled between 5am and 9:30pm
- Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations and strives to improve service
- Guide and support colleagues, maintain a safe working and dining environment, and be the go-to person for day-to-day queries
- Coordinate team efforts and oversee the unit’s opening and closing to ensure operational excellence, adhere to guidelines, and complete necessary documentation
- Focus on operational efficiency, stay informed about unit performance, champion improvements, and simplify operations
- Recognise and celebrate exceptional service within the team, lead by example, promote inclusivity and motivation
- Build strong relationships, communicate effectively, and make thoughtful decisions to deliver excellent customer service
Benefits & Environment
- Discounts and staff benefits as outlined by SSP and partner brands
- Access to training, apprenticeships and development programmes
- Supportive workplace culture and networks promoting diversity and inclusion
- We work with a wide range of brands and offer opportunities to contribute to the success of M&S while delivering exceptional customer experiences.
Equal Opportunity
SSP are proud to be an equal opportunity employer. If you’re passionate about food and travel, you’ve come to the right place. Join us in upholding the standards of one of the UK’s most beloved brands and contribute to the success of M&S.
Duty Manager in Sutton Coldfield employer: SSP UK & Ireland
Contact Detail:
SSP UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in Sutton Coldfield
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections at M&S. A personal recommendation can really give you the edge over other candidates.
✨Tip Number 2
Prepare for the interview by researching M&S and their values. Show us that you understand what makes them tick and how you can contribute to creating that clean, welcoming atmosphere they strive for.
✨Tip Number 3
Practice your leadership skills! Think of examples from your past experience where you’ve guided a team or improved service. We want to hear how you can lead by example and motivate others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the M&S team and contributing to their success.
We think you need these skills to ace Duty Manager in Sutton Coldfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in a similar role. We want to see how your skills align with the Duty Manager position, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working at M&S and how you can contribute to creating that clean, welcoming atmosphere we strive for.
Showcase Your Leadership Skills: As a Duty Manager, you'll be guiding and supporting colleagues. Make sure to mention any relevant leadership experiences in your application. We love to see examples of how you've motivated teams in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at SSP UK & Ireland
✨Know Your Stuff
Before the interview, make sure you’re familiar with M&S and their values. Brush up on your knowledge of their products and services, especially in the hospitality and retail sectors. This will show that you’re genuinely interested and prepared.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to lead a team effectively. Prepare examples from your previous experience where you’ve successfully guided colleagues or improved service. Highlight how you’ve created a positive atmosphere and motivated your team.
✨Be Ready for Scenario Questions
Expect questions about handling difficult situations or improving operational efficiency. Think of specific scenarios where you’ve made a difference, and be ready to discuss your thought process and the outcomes.
✨Emphasise Customer Service
M&S prides itself on exceptional customer experiences. Be prepared to talk about how you’ve gone above and beyond for customers in the past. Share stories that demonstrate your commitment to creating a welcoming environment and celebrating team success.
