At a Glance
- Tasks: Lead a team to ensure top-notch catering services for TransPennine Express.
- Company: Join Rail Gourmet, a leading provider in the railway catering industry.
- Benefits: Enjoy discounted meals, employee perks, and award-winning training.
- Other info: Great career growth opportunities in a supportive and diverse environment.
- Why this job: Be part of a dynamic team delivering first-class service on the go.
- Qualifications: Must be 18+ with leadership skills and a passion for customer service.
The predicted salary is between 30000 - 32000 £ per year.
Join Rail Gourmet UK as a Customer Service Team Leader for TransPennine Express (TPE) at Newcastle Stores.
Pay Rate: £15.55 per hour.
Hours: Full Time (39 hours).
Shifts: Rotational shifts between 5:30am and 10pm, including weekends.
Age requirement: Applicants must be 18 years or older due to certain responsibilities within the role.
We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.
Responsibilities:
- Oversee efficient loading/unloading of catering equipment and stock from trains.
- Manage order assembly and maintain precise control over inventory.
- Ensure strict compliance with Health & Safety/Food Hygiene Regulations.
- Strategically place products to minimize wastage through effective rotation.
Benefits:
- Discounted meals while on shifts.
- Employee discounts.
- Friends and family discount app.
- Award-winning training, apprenticeships and development programs.
- Health & Wellbeing Support.
Please note that if your application is successful, you will be required to complete a DBS check. Rail Gourmet is proud to be an equal-opportunity employer who seeks to recruit and retain talented individuals from diverse backgrounds, skills and perspectives.
Service Centre Team Leader employer: SSP UK & Ireland
Rail Gourmet is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. As a Customer Service Team Leader at our Newcastle Stores, you will benefit from award-winning training programmes, discounted meals, and a supportive environment that encourages growth and diversity. Join us in delivering first-class service to the British Railway Industry while enjoying a fulfilling career with ample opportunities for advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Service Centre Team Leader
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Rail Gourmet. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Rail Gourmet’s values and services. Show us you’re passionate about delivering first-class service and how your experience aligns with the role.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Get comfortable talking about your skills and experiences, especially those related to customer service and team leadership.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Rail Gourmet team!
We think you need these skills to ace Service Centre Team Leader
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Team Leader role. Highlight any relevant experience in managing teams or working in a fast-paced environment, as this will show us you're the right fit for Rail Gourmet.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the role and how your background aligns with our mission at Rail Gourmet. Keep it engaging and personal – we want to get to know you!
Showcase Your Leadership Skills:As a Team Leader, we need someone who can inspire and manage a team effectively. In your application, give examples of how you've led teams in the past, tackled challenges, and ensured high standards of service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join the Rail Gourmet family!
How to prepare for a job interview at SSP UK & Ireland
✨Know Your Stuff
Before the interview, make sure you understand Rail Gourmet's mission and values. Familiarise yourself with their services, especially in relation to catering and onboard services. This will show your genuine interest and help you connect your experience to their needs.
✨Showcase Leadership Skills
As a Customer Service Team Leader, you'll need to demonstrate your ability to manage a team effectively. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved processes. This will highlight your leadership capabilities.
✨Health & Safety Knowledge is Key
Since the role involves compliance with Health & Safety and Food Hygiene Regulations, brush up on these topics. Be ready to discuss how you've ensured safety standards in previous roles, as this will be crucial for the position.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
