At a Glance
- Tasks: Oversee catering equipment and stock management while ensuring top-notch service.
- Company: Join a leading provider in the British Railway Industry with a commitment to excellence.
- Benefits: Enjoy discounted meals, employee discounts, and award-winning training opportunities.
- Other info: Diverse workplace with excellent career development and wellbeing support.
- Why this job: Be part of a dynamic team delivering first-class service and making a real impact.
- Qualifications: Must be 18+ with a passion for customer service and teamwork.
The predicted salary is between 30000 - 31000 € per year.
About The Role
Senior Customer Service Assistant – King’s Cross Station, London.
Pay Rate: £14.80 per hour.
Hours: Full Time (40 hours/week)
Shifts: Varied between 5AM and 8.30 PM, including weekends.
Applicants must be 18 years or older due to certain responsibilities within the role.
We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK, we are committed to delivering a First-Class service consistently.
As a Senior Customer Service Assistant, you’ll:
- Oversee efficient loading/unloading of catering equipment and stock from trains.
- Manage order assembly and maintain precise control over inventory.
- Ensure strict compliance with Health & Safety/Food Hygiene regulations.
- Strategically place products to minimize wastage through effective rotation.
Why Join as Senior Customer Service Assistant?
- Discounted Meal while on shifts.
- Employee Discounts.
- Friends and Family Discount App.
- Award‑winning training, apprenticeships and development programs.
- Health & Wellbeing Support.
Feel like you could belong at Rail Gourmet? Apply now and embark on the best part of your journey as Senior Customer Service Assistant.
Rail Gourmet is proud to be an equal‑opportunity employer who seeks to recruit and retain talented individuals from diverse backgrounds, skills and perspectives.
Senior Customer Service Assistant employer: SSP UK & Ireland
Rail Gourmet is an exceptional employer, offering a vibrant work culture at the iconic King’s Cross Station in London. With competitive pay and a range of benefits including discounted meals, employee discounts, and award-winning training programmes, we prioritise your growth and wellbeing. Join us to be part of a diverse team dedicated to delivering first-class service in the British Railway Industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Service Assistant
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service. Think about your past experiences and how they relate to the role of Senior Customer Service Assistant. We want you to shine!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. It shows you’re serious about the role and ready to represent Rail Gourmet.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that keeps you on their radar and shows your enthusiasm for the position. We believe in making connections!
We think you need these skills to ace Senior Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience that matches the Senior Customer Service Assistant role. We want to see how your skills align with our commitment to delivering a First-Class service.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and why you’d be a great fit for our team at King’s Cross Station. Let us know what makes you tick!
Showcase Your Attention to Detail:In this role, precision is key. When filling out your application, make sure to double-check for any typos or errors. We appreciate candidates who take the time to present themselves well!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at SSP UK & Ireland
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Senior Customer Service Assistant. Familiarise yourself with the tasks like overseeing loading/unloading and managing inventory. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering first-class service, be ready to share examples from your past experiences where you excelled in customer service. Think of specific situations where you resolved issues or went above and beyond for customers.
✨Health & Safety Awareness
Given the importance of Health & Safety and Food Hygiene regulations in this role, brush up on these topics before your interview. Be prepared to discuss how you would ensure compliance and maintain high standards in a busy environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
