At a Glance
- Tasks: Lead and inspire teams at Greggs & Upper Crust, ensuring exceptional customer service.
- Company: Join a global food travel expert with over 500 brands.
- Benefits: Enjoy competitive salary, discounts, flexible working, and wellbeing support.
- Other info: Opportunities for apprenticeships and ongoing professional development.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Proven leadership experience and a passion for customer service.
The predicted salary is between 32000 - 32000 £ per year.
If you're passionate about food and travel, we've got something for you. We are the global food travel experts and bring delicious options whether you're flying, taking a train, or just passing by. We collaborate with more than 500 brands, from our own creations like Upper Crust, Millie's Cookies, Café Local and Beer House to well‑known franchises such as M&S, Starbucks, Burger King, The Breakfast Club and BrewDog.
As a General Manager you’ll earn a competitive salary of £32,000 p.a. and enjoy the following:
- Discounted meals on shift
- Colleague discount – up to 50%
- Friends & family discount up to 20% (T&C apply)
- Flexible working
- Management bonus scheme
- Access to digital GP, 24/7 helpline for you & your family
- Wellbeing support and family‑friendly leave
- Variety of networks to support you – Neurodiversity, LGBTQ+ and many more
- Life assurance
- Apprenticeships and ongoing development opportunities
- Share incentive plan (SIP)
We’re looking for an inspirational leader to help guide our teams at Greggs & Upper Crust. Every day you’ll have the chance to make a difference by delivering exceptional customer service and operational excellence.
Responsibilities
- Recruit and train teams, ensuring they can deliver above and beyond by developing their operational and leadership skills.
- Coach teams to be passionate and knowledgeable about the products, building the brand and providing customers with the right range, quality and service.
- Lead trade activity, grow sales and maximise profit using your expertise.
- Drive business change plans and resource‑planned activities, ensuring hours are worked where they benefit customers and resolve root‑cause issues with sustainable solutions.
- Ensure units comply with internal system guidance.
- Build strong stakeholder management and trusted relationships with clients and partners.
- Prioritise the safety of colleagues, ensuring units always trade legally and use all security tools to create a safer workplace.
SSP is proud to be an equal opportunity employer who seeks to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives. Start the best part of your journey with us!
General Manager in Oxford employer: SSP UK & Ireland
At SSP, we pride ourselves on being a leading employer in the food travel sector, offering a vibrant work culture that values diversity and inclusion. As a General Manager at Oxford Station, you'll benefit from competitive pay, flexible working hours, and extensive development opportunities, including apprenticeships and a management bonus scheme. Join us to inspire your team, enhance customer experiences, and enjoy perks like discounted meals and wellbeing support, all while being part of a dynamic and supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Oxford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Greggs & Upper Crust. You never know who might give you the inside scoop on job openings or even refer you directly!
✨Tip Number 2
Show your passion for food and travel during interviews. Share your experiences and how they relate to the role of General Manager. This will help you stand out as someone who truly understands the brand and its values.
✨Tip Number 3
Prepare for situational questions by thinking about past experiences where you led a team or solved a problem. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your leadership skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Greggs & Upper Crust.
We think you need these skills to ace General Manager in Oxford
Some tips for your application 🫡
Show Your Passion:Let your love for food and travel shine through in your application. We want to see how your enthusiasm aligns with our mission of delivering delicious options to customers on the go!
Tailor Your CV:Make sure your CV highlights relevant experience, especially in leadership and customer service. We’re looking for someone who can inspire teams, so showcase any past roles where you’ve done just that.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for the General Manager role. Be specific about your achievements and how they relate to the responsibilities outlined in the job description.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at SSP UK & Ireland
✨Know Your Stuff
Before the interview, dive deep into the company’s values and mission. Understand their brands like Greggs and Upper Crust, and be ready to discuss how your passion for food and travel aligns with their goals.
✨Showcase Your Leadership Skills
As a General Manager, you'll need to inspire your team. Prepare examples of how you've successfully led teams in the past, focusing on coaching, training, and driving operational excellence.
✨Be Customer-Centric
Highlight your commitment to exceptional customer service. Think of specific instances where you’ve gone above and beyond for customers, and be ready to share how you would instil that same passion in your team.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows your genuine interest and helps you assess if it’s the right fit for you.
