At a Glance
- Tasks: Lead teams at Greggs & Upper Crust, ensuring exceptional service and operational excellence.
- Company: Join a global food travel expert with over 500 brands.
- Benefits: Competitive salary, discounted meals, flexible working, and wellbeing support.
- Other info: Opportunities for apprenticeships and ongoing development in a diverse environment.
- Why this job: Make a real impact in the food and travel industry every day.
- Qualifications: Inspirational leadership skills and a passion for customer service.
The predicted salary is between 32000 - 32000 £ per year.
If you're passionate about food and travel, we've got something for you. We are the global food travel experts and bring delicious options whether you're flying, taking a train, or just passing by. We collaborate with more than 500 brands, from our own creations like Upper Crust, Millie's Cookies, Café Local and Beer House to well‑known franchises such as M&S, Starbucks, Burger King, The Breakfast Club and BrewDog.
As a General Manager you’ll earn a competitive salary of £32,000 p.a. and enjoy the following:
- Discounted meals on shift
- Colleague discount – up to 50%
- Friends & family discount up to 20% (T&C apply)
- Flexible working
- Management bonus scheme
- Access to digital GP, 24/7 helpline for you & your family
- Wellbeing support and family‑friendly leave
- Variety of networks to support you – Neurodiversity, LGBTQ+ and many more
- Life assurance
- Apprenticeships and ongoing development opportunities
- Share incentive plan (SIP)
We’re looking for an inspirational leader to help guide our teams at Greggs & Upper Crust. Every day you’ll have the chance to make a difference by delivering exceptional customer service and operational excellence.
Responsibilities
- Recruit and train teams, ensuring they can deliver above and beyond by developing their operational and leadership skills.
- Coach teams to be passionate and knowledgeable about the products, building the brand and providing customers with the right range, quality and service.
- Lead trade activity, grow sales and maximise profit using your expertise.
- Drive business change plans and resource‑planned activities, ensuring hours are worked where they benefit customers and resolve root‑cause issues with sustainable solutions.
- Ensure units comply with internal system guidance.
- Build strong stakeholder management and trusted relationships with clients and partners.
- Prioritise the safety of colleagues, ensuring units always trade legally and use all security tools to create a safer workplace.
SSP is proud to be an equal opportunity employer who seeks to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives. Start the best part of your journey with us!
Food & Travel Experience Leader in Oxford employer: SSP UK & Ireland
At SSP, we pride ourselves on being a leading employer in the food travel sector, offering a vibrant work culture that values diversity and inclusion. As a General Manager at Oxford Station, you'll benefit from competitive pay, flexible working hours, and extensive employee support programmes, including wellbeing initiatives and professional development opportunities. Join us to inspire your team, enhance customer experiences, and grow within a company that truly values its people.
StudySmarter Expert Advice🤫
We think this is how you could land Food & Travel Experience Leader in Oxford
✨Tip Number 1
Network like a pro! Reach out to people in the food and travel industry, especially those who work at Greggs or Upper Crust. A friendly chat can open doors and give you insider info on what they’re looking for.
✨Tip Number 2
Show off your passion! When you get the chance to meet potential employers, let your enthusiasm for food and travel shine through. Share your experiences and ideas on how to enhance customer service and operational excellence.
✨Tip Number 3
Prepare for interviews by researching the brands SSP collaborates with. Knowing their products and values will help you stand out as a candidate who’s genuinely interested in the role and the company.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Food & Travel Experience Leader in Oxford
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your love for food and travel shine through! We want to see how your enthusiasm aligns with our mission at SSP. Share any relevant experiences that highlight your passion.
Tailor Your CV:Make sure your CV is tailored to the role of General Manager. Highlight your leadership skills and any experience in the food or travel industry. We’re looking for someone who can inspire teams and drive sales, so make that clear!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at SSP!
How to prepare for a job interview at SSP UK & Ireland
✨Know Your Brands
Familiarise yourself with the brands you'll be working with, like Greggs and Upper Crust. Understand their menus, values, and what makes them unique. This knowledge will help you demonstrate your passion for food and travel during the interview.
✨Showcase Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you coached others to improve their skills or when you drove sales growth. Be ready to discuss your leadership style and how it aligns with the company's goals.
✨Emphasise Customer Service
Since exceptional customer service is key, come prepared with stories that highlight your commitment to customer satisfaction. Share specific instances where you went above and beyond to ensure a great experience for customers.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. Inquire about their approach to team development or how they handle challenges in the fast-paced food travel industry. This shows your genuine interest and helps you assess if it's the right fit for you.
