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- Tasks: Deliver exceptional at-seat service and manage stock on trains.
- Company: Leading catering service provider with a focus on customer satisfaction.
- Benefits: Full training provided, dynamic team environment, and opportunities for growth.
- Why this job: Join a vibrant team and enhance your customer service skills in a unique setting.
- Qualifications: Must be 18+ with experience in customer-facing roles preferred.
- Other info: Adaptable individuals thrive in this fast-paced role.
The predicted salary is between 24000 - 36000 £ per year.
A leading catering service provider is looking for an On-Board Host for TransPennine Express (TPE) at York Station. The role involves providing at-seat trolley service, ensuring outstanding customer service, and managing stock and transactions onboard trains.
Applicants should be at least 18 years old and ideally have 2 years' experience in a customer-facing role. Full training is provided. Join a dynamic team that values adaptability and customer satisfaction.
Onboard Host – Rail Catering & Customer Service employer: SSP UK & Ireland
Contact Detail:
SSP UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboard Host – Rail Catering & Customer Service
✨Tip Number 1
Get to know the company! Research TransPennine Express and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about providing outstanding service, think of examples from your past experiences where you went above and beyond for a customer. We want you to shine!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work as an On-Board Host.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so don’t hesitate to reach out if you have questions.
We think you need these skills to ace Onboard Host – Rail Catering & Customer Service
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any experience you have in customer-facing roles. We want to see how you've gone above and beyond to ensure customer satisfaction, as that's key for the On-Board Host position.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We love seeing applicants who take the time to connect their background with what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you a great fit for the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at SSP UK & Ireland
✨Know Your Customer Service Basics
Since the role is all about providing outstanding customer service, brush up on your customer service principles. Think of examples from your past experiences where you went above and beyond for a customer. This will show your potential employer that you understand the importance of customer satisfaction.
✨Familiarise Yourself with Rail Catering
Do a bit of research on rail catering services, especially those related to TransPennine Express. Understanding their offerings and how they operate can give you an edge in the interview. You might even want to mention specific services or products they provide during your conversation.
✨Show Off Your Adaptability
The job requires adaptability, so be ready to discuss times when you've had to think on your feet or adjust to unexpected situations. Prepare a couple of stories that highlight your flexibility and problem-solving skills, as these are key traits for an On-Board Host.
✨Practice Your Transaction Skills
Since managing stock and transactions is part of the role, it’s a good idea to practice handling cash and using a till if you haven’t done so recently. Being confident in these areas will help you feel more prepared and demonstrate your readiness for the responsibilities of the position.
