At a Glance
- Tasks: Deliver top-notch customer service and manage stock on trains.
- Company: Join SSP UK & Ireland, a leader in rail customer service.
- Benefits: Enjoy discounted meals and exclusive employee discounts.
- Other info: Flexible part-time shifts with opportunities for growth.
- Why this job: Be part of a diverse team making travel enjoyable for everyone.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 12 - 15 £ per hour.
SSP UK & Ireland is hiring an On Board Host for TransPennine Express at Edinburgh Waverley Station. This part-time role involves providing exceptional customer service on trains, ensuring efficient stock management, and handling transactions.
As part of a team of over 1,000, you'll help deliver a first-class service across the British Railway industry. Applicants should be prepared for rotational shifts and a DBS check, with benefits including discounted meals and employee discounts. Join a diverse team committed to excellence.
On-Board Host: Rail Customer Service & Sales Pro employer: SSP UK & Ireland
SSP UK & Ireland is an excellent employer, offering a vibrant work culture at the heart of Edinburgh Waverley Station. With a commitment to employee growth and a diverse team, you will enjoy benefits such as discounted meals and exclusive employee discounts while contributing to a first-class service in the British Railway industry.
StudySmarter Expert Advice🤫
We think this is how you could land On-Board Host: Rail Customer Service & Sales Pro
✨Tip Number 1
Network like a pro! Reach out to current or former employees at TransPennine Express on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Practice makes perfect! Before your interview, run through common customer service scenarios. We want to show how we’d handle tricky situations with ease and confidence.
✨Tip Number 3
Dress the part! When heading to an interview, opt for smart-casual attire that reflects the professional yet approachable vibe of the rail industry. First impressions matter!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of your progress and provide updates directly.
We think you need these skills to ace On-Board Host: Rail Customer Service & Sales Pro
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight any previous experience in customer service. We want to see how you’ve gone above and beyond to help customers, as that’s what this role is all about!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the On-Board Host position.
Tailor Your Application:Make sure to customise your application for this specific role. Mention TransPennine Express and how you can contribute to their mission of delivering first-class service. We love seeing applicants who do their homework!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at SSP UK & Ireland
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've handled difficult situations or gone above and beyond for a customer. This role is all about providing exceptional service, so showing that you understand what that means will impress them.
✨Familiarise Yourself with the Role
Take some time to research what an On-Board Host does, especially in the context of TransPennine Express. Understand the importance of stock management and handling transactions efficiently. Being able to discuss these aspects during your interview will show that you're genuinely interested in the position.
✨Prepare for Shift Work Questions
Since this role involves rotational shifts, be prepared to discuss your availability and flexibility. Think about how you can manage your time effectively and be ready to explain why you're comfortable with the shift patterns they might offer.
✨Show Your Team Spirit
This job is part of a large team, so it's crucial to demonstrate that you can work well with others. Share experiences where you've collaborated successfully with colleagues or contributed to a team goal. Highlighting your ability to fit into a diverse team will resonate well with them.
