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For Companies At a Glance
- Tasks: Provide excellent customer service on trains, manage stock, and assist passengers.
- Company: Join Rail Gourmet, a leading provider of catering services in the British Railway Industry.
- Benefits: Enjoy discounted meals, employee discounts, and health & wellbeing support.
- Why this job: Be part of a dynamic team with award-winning training and career development opportunities.
- Qualifications: Must be 18+, with at least 2 years in a customer-facing role.
- Other info: Claim up to 50 rover tickets for family and friends on the TPE network.
Overview
On-Board Host for TransPennine Express (TPE) at Liverpool Lime Street Station.
Pay Rate: £13.65 per hour
Hours: Part Time (16 hours)
Shifts: Rotational shifts between 6am and 9pm, including some weekends.
Responsibilities
- Provide \’at seat trolley service\’ on TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.
- Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
- Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
- Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs and offering accurate details on services, ticketing, platforms, and potential disruptions.
- You can claim up to 50 rover tickets for TPE network rail for family & friends.
Requirements
- Applicants must be 18 years of age or over to perform certain tasks or work on certain shifts.
- Ideally have at least 2 years of experience in a customer-facing role within the Retail Leisure & Hospitality Industry.
- Adaptability to work in a dynamic and fast-paced environment, including long hours and varying shifts.
- Full training will be provided.
Benefits
- Discounted meals while on shifts.
- Employee discounts.
- Friends and family discount app.
- Award-winning training, apprenticeships and development programs.
- Health & Wellbeing Support.
Please note that if your application is successful, you will be required to complete a DBS check.
Rail Gourmet is proud to be an equal-opportunity employer who seeks to recruit and retain talented individuals from diverse backgrounds, skills and perspectives.
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On Board Host employer: SSP UK & Ireland
Contact Detail:
SSP UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On Board Host
✨Tip Number 1
Familiarise yourself with the TransPennine Express services and routes. Understanding the specific trains and their schedules will help you engage confidently with passengers and provide accurate information.
✨Tip Number 2
Brush up on your customer service skills, especially in a fast-paced environment. Practice scenarios where you might need to handle difficult situations or questions from passengers to demonstrate your adaptability.
✨Tip Number 3
Network with current or former employees of Rail Gourmet or similar companies. They can provide valuable insights into the role and company culture, which can help you tailor your approach during interviews.
✨Tip Number 4
Prepare to discuss your experience in customer-facing roles. Think of specific examples where you excelled in providing service or managing stock, as these will be key points of interest for the hiring team.
We think you need these skills to ace On Board Host
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the On Board Host position. Familiarise yourself with the key tasks such as providing at-seat trolley service and assisting passengers.
Tailor Your CV: Highlight your customer-facing experience in the Retail, Leisure, or Hospitality industry. Emphasise any relevant skills that demonstrate your adaptability and ability to work in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for the role. Mention specific experiences that relate to the job description and how you can contribute to the team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at SSP UK & Ireland
✨Showcase Your Customer Service Skills
As an On Board Host, you'll be interacting with passengers regularly. Be prepared to share examples of how you've provided excellent customer service in previous roles, especially in fast-paced environments.
✨Demonstrate Adaptability
The role requires working varied shifts and adapting to dynamic situations. Highlight any experiences where you've successfully adjusted to changing circumstances or worked under pressure.
✨Familiarise Yourself with the Company
Research SSP UK & Ireland and their services. Understanding their commitment to first-class service will help you align your answers with their values during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle specific situations on the train, such as managing stock or assisting passengers. Think through potential scenarios and how you would respond effectively.
