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- Tasks: Serve customers on trains, manage stock, and ensure a great travel experience.
- Company: Join Rail Gourmet, a leading provider of catering services in the UK railway industry.
- Benefits: Enjoy employee discounts, holiday allowance, and health support, plus a chance to earn referral rewards.
- Why this job: Be part of a dynamic team, gain valuable experience, and enjoy award-winning training.
- Qualifications: Must be 18+, with at least 2 years in customer-facing roles; training provided.
- Other info: Claim up to 50 free train tickets for friends and family after joining!
Part Time On-Board Host for TransPennine Express (TPE) at Manchester Station.
Pay Rate: £13.20 per hour plus commission.
Hours: Part Time (20 hours).
Shifts: Rotational shifts between 6am and 9pm, including some weekends.
Due to some responsibilities within the Onboard Host role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
Adaptability to work in a dynamic and fast-paced environment, including long hours and varying shifts.
We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.
Ideally you will have at least 2 years working experience gained in a Customer Facing role within the Retail Leisure & Hospitality Industry.
Full Training will be provided.
As An On Board Host You’ll:
- Provide 'at seat trolley service' on TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.
- Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
- Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
- Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs and offering accurate details on services, ticketing, platforms, and potential disruptions.
You can claim up to 50 rover tickets for TPE network rail for family & friends.
WHY JOIN AS ON BOARD HOST?
- Discounted Meal while on shifts.
- Employee Discounts.
- Friends and Family Discount App.
- Award-winning training, apprenticeships and development programs.
- Health & Wellbeing Support.
- Referral Rewards: Get rewarded with £400 for successful referrals.
- Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
- Rewards & Recognition such as RG Stars, Extra Mile Vouchers, and more.
- Travel and Leisure Pass: Duty and Leisure pass for TPE after probation.
Feel like you could belong at Rail Gourmet? Apply now and embark on the best part of your journey as On Board Host.
Rail Gourmet is proud to be an equal opportunity employer who seek to recruit and retain talented individuals from diverse backgrounds, skills and perspectives.
Contact Detail:
SSP UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On Board Host
✨Tip Number 1
Familiarise yourself with the TransPennine Express services and routes. Understanding the trains you'll be working on and the areas they cover will help you engage better with passengers and provide accurate information.
✨Tip Number 2
Brush up on your customer service skills, especially in a fast-paced environment. Practice handling various customer scenarios, as this role requires adaptability and quick thinking to meet diverse passenger needs.
✨Tip Number 3
Network with current or former On Board Hosts if possible. They can provide valuable insights into the role and share tips on how to excel during the interview process.
✨Tip Number 4
Be prepared to discuss your previous experience in customer-facing roles. Highlight specific examples where you successfully managed stock, handled transactions, or provided exceptional service, as these are key aspects of the On Board Host position.
We think you need these skills to ace On Board Host
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles, particularly within the retail, leisure, or hospitality sectors. Emphasise any previous roles where you provided outstanding customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your adaptability and ability to thrive in fast-paced environments. Mention specific examples of how you've successfully managed stock or handled transactions in previous jobs.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the On Board Host role, such as communication, teamwork, and problem-solving. Mention any experience with sales targets or customer engagement.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for this role.
How to prepare for a job interview at SSP UK & Ireland
✨Showcase Your Customer Service Skills
As an On Board Host, you'll be interacting with passengers regularly. Be prepared to share specific examples from your previous customer-facing roles that demonstrate your ability to provide excellent service and handle challenging situations.
✨Demonstrate Adaptability
The role requires working in a dynamic environment with varying shifts. Highlight any experiences where you've successfully adapted to changes or worked under pressure, as this will show your potential employer that you can thrive in their fast-paced setting.
✨Familiarise Yourself with the Role
Before the interview, take some time to understand the responsibilities of an On Board Host. Knowing about the 'at seat trolley service' and how to manage stock will help you answer questions more confidently and show your genuine interest in the position.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your enthusiasm for the role and the company. Ask about training opportunities, team dynamics, or what a typical day looks like for an On Board Host. This not only helps you gauge if it's the right fit but also leaves a positive impression.
