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For Companies At a Glance
- Tasks: Serve customers on trains, manage stock, and ensure a great travel experience.
- Company: Join Rail Gourmet, a leading provider of catering services in the UK railway industry.
- Benefits: Enjoy discounts, flexible working, health support, and career growth opportunities.
- Why this job: Be part of a dynamic team, gain valuable skills, and make a real impact on passengers' journeys.
- Qualifications: No specific qualifications required; just bring your enthusiasm and customer service skills!
- Other info: Full training provided, with opportunities for internal promotions and a supportive work culture.
The predicted salary is between 22000 - 26000 £ per year.
Join Rail Gourmet - Catered to You and Your Career! Rail Gourmet UK is seeking a motivated individual to join our team as On Board Host for TransPennine Express (TPE) at Edinburgh Waverly Station.
Hours: Permanent Full Time 40 hours & Part Time (weekends only) 20 Hours
Shifts: Rotational Shifts between 5 AM to 10 PM, including some weekends
Pay Rate: £13.20 per hour plus commission
We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently. Full training will be provided.
As An On Board Host You’ll:
- Provide 'at seat trolley service' on TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.
- Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
- Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
- Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs and offering accurate details on services, ticketing, platforms, and potential disruptions.
You can claim up to 50 rover tickets for TPE network rail for family & friends.
WHY JOIN AS AN ON BOARD HOST?
- Employee Discounts: Enjoy up to a 50% discount, including 20% off on alcoholic beverages, at various SSP brands and franchises across the UK.
- Up to 75% discount off on SSP brands during work hours.
- Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units. (T&C apply).
- Learn while you Earn: Access to award-winning training, apprenticeships and development.
- Internal Growth Opportunities: Build your career with us! 70% of our Managers are internal promotions.
- Help@Hand App: Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline for you and your loved ones.
- Health and Wellbeing Support: Retail Trust, flexible working, family-friendly leave.
- Culture: We value diverse backgrounds, offering support networks for LGBTQ+, Women’s Network, Neurodiversity, Disability, and more.
- Financial Support: UK Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, Advance earned pay, and up to £5000 Loans repaid through salary.
- Referral Rewards: Get rewarded with £400 for successful referrals.
- Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
- Rewards & Recognition: such as RG Stars, Extra Mile Vouchers, and more.
- Travel and Leisure Pass: Duty and Leisure pass for TPE after probation.
Feel like you could belong at Rail Gourmet? Apply now and embark on the best part of your journey as On Board Host.
SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.
On Board Host employer: SSP UK & Ireland
Contact Detail:
SSP UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On Board Host
✨Tip Number 1
Familiarise yourself with the TransPennine Express services and routes. Understanding the specific trains you'll be working on will help you engage confidently with passengers and provide accurate information.
✨Tip Number 2
Brush up on your customer service skills. As an On Board Host, you'll be interacting with a diverse range of passengers, so showcasing your ability to handle various situations with a friendly attitude will set you apart.
✨Tip Number 3
Be prepared for the physical demands of the role. Since you'll be managing stock and serving passengers on trains, demonstrating your ability to stay organised and efficient in a fast-paced environment will be crucial.
✨Tip Number 4
Network with current employees or join relevant online forums. Gaining insights from those already in the role can provide you with valuable tips and show your genuine interest in the position when you apply.
We think you need these skills to ace On Board Host
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an On Board Host. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service, sales, or hospitality. Use specific examples that demonstrate your ability to provide outstanding service and manage transactions effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work for Rail Gourmet and how you can contribute to their mission of delivering first-class service.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at SSP UK & Ireland
✨Showcase Your Customer Service Skills
As an On Board Host, you'll be interacting with passengers regularly. Highlight any previous experience in customer service roles and share specific examples of how you've gone above and beyond to assist customers.
✨Familiarise Yourself with the Role
Read up on the responsibilities of an On Board Host, especially the 'at seat trolley service'. Understanding the job's requirements will help you answer questions confidently and demonstrate your enthusiasm for the position.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various situations, such as dealing with difficult customers or managing stock. Think through potential scenarios and prepare your responses to show your problem-solving skills.
✨Emphasise Teamwork and Flexibility
The role involves working in a team and adapting to different shifts. Be ready to discuss your ability to work collaboratively and your willingness to adjust to changing schedules, which is crucial in the hospitality industry.
