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For Companies At a Glance
- Tasks: Deliver exceptional customer service on trains while managing stock and transactions.
- Company: Join TransPennine Express, a leader in the rail industry with a vibrant culture.
- Benefits: Enjoy discounts at popular brands, flexible working, and comprehensive health support.
- Why this job: Be part of a dynamic team, make a difference, and grow your career.
- Qualifications: Must be 18+ with a passion for customer service and teamwork.
- Other info: Access to training, internal promotions, and a supportive work environment.
Overview
On Board Host for TransPennine Express (TPE) at Glasgow.
Pay Rate: £13.20 per hour plus commission.
Hours: Part time Permanent (16 hours/week)
Shifts: Rotational shifts between 6am and 10pm.
Responsibilities
- TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.
- Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
- Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
- Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs and offering accurate details on services, ticketing, platforms, and potential disruptions.
- You can claim up to 50 rover tickets for TPE network rail for family & friends.
Additional Requirements
No experience required; full training will be provided.
Due to some responsibilities within the Onboard Host role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
Why Join Rail Gourmet
- Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK such as M&S, Burger King, Starbucks, Upper Crust etc.
- Up to 75% discount off on SSP brands during work hours.
- Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units. (T&C apply).
- Learn while you Earn: Access to award-winning training, apprenticeships and development.
- Internal Growth Opportunities: Build your career with us! 70% of our Managers are internal promotions.
- Wellbeing App: Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline for you and your loved ones.
- Health and Wellbeing Support: Retail Trust, flexible working, family-friendly leave.
- Culture: We value diverse backgrounds, offering support networks for LGBTQ+, Women’s Network, Neurodiversity, Disability, and more.
- Financial Support: UK Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, Advance earned pay, and up to £5000 Loans repaid through salary.
- Referral Rewards: Get rewarded with £400 for successful referrals.
- Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
- Rewards & Recognition such as RG Stars, Extra Mile Vouchers, and more.
- Travel and Leisure Pass: Duty and Leisure pass for TPE after probation.
Feel like you could belong at Rail Gourmet? Apply now and embark on the best part of your journey as an On Board Host.
Please note that if your application is successful, you will be required to complete a DBS check.
Rail Gourmet are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.
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On Board Host employer: SSP UK & Ireland
Contact Detail:
SSP UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On Board Host
✨Tip Number 1
Get to know the company! Research TransPennine Express and Rail Gourmet. Understanding their values and culture will help you connect during interviews and show that you're genuinely interested in being an On Board Host.
✨Tip Number 2
Practice your customer service skills! As an On Board Host, you'll be interacting with passengers all day. Role-play scenarios with friends or family to get comfortable handling different situations and questions.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work as an On Board Host.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace On Board Host
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone and a bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application specifically for the On Board Host role. Highlight any relevant experience you have in customer service or hospitality, and don’t forget to mention your ability to work in a team and handle transactions smoothly.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company culture there.
How to prepare for a job interview at SSP UK & Ireland
✨Know the Role Inside Out
Before your interview, make sure you understand the On Board Host role thoroughly. Familiarise yourself with the responsibilities like providing at-seat service and managing stock. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
As an On Board Host, outstanding customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. This will demonstrate your ability to engage with passengers and handle diverse needs effectively.
✨Be Ready for Situational Questions
Expect situational questions that assess how you'd handle specific scenarios on the train. Think about how you would manage stock, deal with disruptions, or assist passengers. Practising these responses can help you feel more prepared and relaxed during the interview.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. This shows professionalism and respect for the interviewer's time. Plus, it sets a positive tone for the rest of the conversation.
