At a Glance
- Tasks: Provide top-notch customer service on trains and manage stock effectively.
- Company: Join Rail Gourmet, a leading provider in onboard catering services.
- Benefits: Enjoy discounted meals, employee discounts, and health support.
- Other info: Full training provided with opportunities for personal development.
- Why this job: Be part of a dynamic team and make travel enjoyable for passengers.
- Qualifications: No experience needed; just bring your enthusiasm and a positive attitude.
The predicted salary is between 22000 - 26000 £ per year.
Join Rail Gourmet - Catered to You and Your Career!
Rail Gourmet UK is seeking a motivated individual to join our team as On Board Host for East Midlands Trains (EMR) at Sheffield Station.
Hours: Full Time Permanent (40 hours/week)
Shifts: Varied between 6 am and 10.00 pm, including some weekends
Pay Rate: £13.45 per hour, plus commission.
We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.
No experience required; full training will be provided.
As An On Board Host You’ll
- Provide 'at seat trolley service' on EMR trains, ensuring outstanding customer service, managing stock, and handling transactions.
- Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
- Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
- Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs.
Requirements For On Board Host
- Due to some responsibilities within the Onboard Host role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts
WHY JOIN US?
- Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK such as M&S, Burger King, Starbucks, Upper Crust etc.
- 75% discounted meal during work hours.
- Learn while you Earn: Access to award-winning training, apprenticeships and development.
- Internal Growth Opportunities: Build your career with us! 70% of our Managers are internal promotions.
- Employee rewards: Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline for you and your loved ones.
- Health and Wellbeing Support: Spectrum Life, flexible working, family-friendly leave.
- Culture: We value diverse backgrounds, offering support networks for LGBTQ+, Women’s Network, Neurodiversity, Disability, and more.
- Financial Support: UK Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, Advance earned pay, and up to £5000 Loans repaid through salary.
- 28 days holiday pro rata, inclusive of Bank Holidays.
- Receive rewards and recognition such as RG Stars, Extra Mile Vouchers, and more.
- 2 Free EMR return tickets per year after probation.
Rail Gourmet is proud to be an equal opportunity employer who seek to recruit and retain talented individuals from diverse backgrounds, skills and perspectives.
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On Board Host in Sheffield employer: SSP UK & Ireland
SSP is an exceptional employer, offering a vibrant work culture at Newcastle Airport where every day is filled with energy and excitement. As a Barista, you'll enjoy competitive pay rates, including additional incentives for early shifts, alongside fantastic employee benefits such as discounted meals and comprehensive training programmes that foster personal and professional growth. Join our diverse team and be part of a dynamic environment that values positivity and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land On Board Host in Sheffield
✨Tip Number 1
Get to know the company! Research Rail Gourmet and East Midlands Trains. Understanding their values and services will help you connect better during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As an On Board Host, you'll be interacting with passengers all day. Role-play scenarios with friends or family to get comfortable handling different situations and providing top-notch service.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at job fairs. They can give you insider tips about the role and the company culture, plus it shows you're proactive and keen to join the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have exclusive opportunities listed there, so keep an eye out for any updates!
We think you need these skills to ace On Board Host in Sheffield
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond just your qualifications. A bit of enthusiasm and a friendly tone can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application specifically for the On Board Host role. Highlight any relevant skills or experiences that align with providing outstanding customer service and managing stock. We love seeing how you connect your background to what we do!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and get straight to the good stuff. Make it easy for us to see why you’d be a great fit for the team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and quick to do!
How to prepare for a job interview at SSP UK & Ireland
✨Know Your Role
Familiarise yourself with the On Board Host responsibilities. Understand what providing outstanding customer service means in a train setting, and think about how you can demonstrate this during your interview.
✨Showcase Your People Skills
As an On Board Host, you'll be interacting with passengers regularly. Prepare examples of how you've successfully engaged with customers or handled difficult situations in the past. This will show your potential employer that you're ready for the role.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations you might face on the job. Think about how you would manage stock, handle transactions, or assist passengers. Practising these scenarios can help you feel more confident.
✨Highlight Your Flexibility
With varied shifts from early morning to late evening, it's important to express your willingness to adapt. Share any experiences where you've had to adjust your schedule or work under different conditions, showing that you're a team player ready to meet the demands of the role.
