At a Glance
- Tasks: Lead a team to ensure top-notch catering services on trains.
- Company: Join Rail Gourmet, a leading provider in the railway catering industry.
- Benefits: Enjoy discounted meals, employee perks, and award-winning training.
- Other info: Great career development opportunities in a supportive environment.
- Why this job: Be part of a dynamic team delivering first-class service every day.
- Qualifications: Must be 18+ with strong leadership and organisational skills.
The predicted salary is between 30000 - 32000 £ per year.
Join Rail Gourmet - Catered to You and Your Career! Rail Gourmet UK is seeking a motivated individual to join our team as a Customer Service Team Leader for TransPennine Express (TPE) at Newcastle Stores.
Pay Rate: £15.55 per hour.
Hours: Full Time (39 hours).
Shifts: Rotational shifts between 5:30am and 10pm, including weekends.
Age requirement: Applicants must be 18 years or older due to certain responsibilities within the role.
We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.
Responsibilities:
- Oversee efficient loading/unloading of catering equipment and stock from trains.
- Manage order assembly and maintain precise control over inventory.
- Ensure strict compliance with Health & Safety/Food Hygiene Regulations.
- Strategically place products to minimize wastage through effective rotation.
Benefits:
- Discounted meals while on shifts.
- Employee discounts.
- Friends and family discount app.
- Award-winning training, apprenticeships and development programs.
- Health & Wellbeing Support.
Feel like you could belong at Rail Gourmet? Apply now and embark on the best part of your journey as a Customer Service Team Leader. Please note that if your application is successful, you will be required to complete a DBS check. Rail Gourmet is proud to be an equal-opportunity employer who seeks to recruit and retain talented individuals from diverse backgrounds, skills and perspectives.
Service Centre Team Leader in Newcastle upon Tyne employer: SSP UK & Ireland
At Rail Gourmet, we pride ourselves on being an excellent employer, offering a vibrant work culture that values teamwork and personal growth. As a Customer Service Team Leader at our Newcastle Stores, you'll benefit from award-winning training programmes, health and wellbeing support, and employee discounts, all while contributing to a premier catering service in the British Railway Industry. Join us to embark on a rewarding career where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Service Centre Team Leader in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to current employees at Rail Gourmet on LinkedIn or other platforms. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and team leadership. We recommend role-playing with a friend to boost your confidence.
✨Tip Number 3
Show your passion for the role! When you get the chance to speak, share why you love customer service and how you can contribute to Rail Gourmet's mission of delivering first-class service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the Rail Gourmet team.
We think you need these skills to ace Service Centre Team Leader in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Team Leader role. Highlight any relevant experience in managing teams or working in a fast-paced environment, as this will show us you're a great fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the role and how your background aligns with our mission at Rail Gourmet. Keep it engaging and personal – we want to get to know you!
Showcase Your Leadership Skills:As a Team Leader, we need someone who can inspire and manage a team effectively. In your application, share examples of how you've led teams or projects in the past. This will help us see your potential to lead at Rail Gourmet.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application goes straight to us. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at SSP UK & Ireland
✨Know Your Stuff
Before the interview, make sure you understand Rail Gourmet's mission and values. Familiarise yourself with their services and how they operate within the railway industry. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, you'll need to demonstrate your ability to manage a team effectively. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved processes. This will highlight your suitability for the role.
✨Health & Safety Knowledge is Key
Since the role involves compliance with Health & Safety and Food Hygiene Regulations, brush up on these topics before your interview. Be ready to discuss how you would ensure these standards are met in a busy service environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're engaged and serious about contributing to the company.
