At a Glance
- Tasks: Lead a dynamic team in a fast-paced hospitality environment and ensure excellent customer service.
- Company: Join SSP, working with iconic brands like Starbucks and Burger King.
- Benefits: Earn £13.75 per hour plus an extra £1.50 for night shifts, with employee discounts.
- Other info: Enjoy award-winning training and career development opportunities.
- Why this job: Thrive in a vibrant atmosphere and make a real impact every day.
- Qualifications: Previous leadership experience in hospitality or retail preferred; must be 18+.
The predicted salary is between 30000 - 40000 £ per year.
Pay Rate: £13.75 per hour + an extra £1.50 per hour for hours worked between midnight and 6am.
We have Full Time (30-40hrs) roles available. Hours of operation are 3am to 9pm. Working flexibly across weekdays, weekends, bank and public holidays.
Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!
About You
Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role’s got your name on it. 5 years of references and Criminal Record Check required. Applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
About The Duty Manager Role
- Take ownership of opening, closing, and daily operations while solving problems on the fly.
- Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
- Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
- Results focused, staying informed about unit performance and championing improvements.
- Previous experience leading a team in a busy Hospitality or Retail role is preferred.
As a Duty Manager We Will Offer You
- Discounted Meal while on shifts.
- Employee Discounts.
- Friends and Family Discount App.
- Award-winning training, apprenticeships and development programs.
- Health & Wellbeing Support.
- A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.
Step up, lead brilliantly and apply today to join SSP as a Duty Manager! At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.
Duty Manager - Fast-Paced Hospitality Leader (Night Shifts) in Newcastle upon Tyne employer: SSP UK & Ireland
At SSP, we pride ourselves on being an exceptional employer, offering a vibrant work culture that thrives on energy and teamwork. As a Duty Manager at our bustling Starbucks location in Newcastle International Airport, you'll enjoy competitive pay, flexible hours, and a range of employee benefits including discounted meals and comprehensive training programmes to support your career growth. Join us to lead a passionate team in a fast-paced environment where every day brings new challenges and opportunities for personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - Fast-Paced Hospitality Leader (Night Shifts) in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can make all the difference when you're aiming for that Duty Manager role.
✨Tip Number 2
Get your game face on for interviews! Research common questions for hospitality leadership roles and practice your answers. Show them you’re not just about the coffee but also about leading a team and creating a positive atmosphere.
✨Tip Number 3
Be ready to showcase your experience! Think of specific examples from your past roles where you led a team or improved service. This will help you stand out as someone who can thrive in a fast-paced environment like SSP.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the SSP family and stepping into that Duty Manager role.
We think you need these skills to ace Duty Manager - Fast-Paced Hospitality Leader (Night Shifts) in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the fast-paced hospitality scene shine through! Share specific experiences that highlight your leadership skills and how you thrive in busy environments. We want to see your enthusiasm for making every shift a great one!
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Duty Manager role. Highlight relevant experience, especially in leading teams and delivering excellent customer service. We appreciate when applicants take the time to align their skills with what we’re looking for at SSP.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to quickly understand your qualifications and why you’d be a great fit for our team. Remember, first impressions count!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the details about the role and our company culture there. We can’t wait to hear from you!
How to prepare for a job interview at SSP UK & Ireland
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company and its values. Research SSP and their brands like Starbucks, M&S, and Burger King. Understanding their mission will help you align your answers with what they’re looking for.
✨Show Your Leadership Skills
As a Duty Manager, you'll be leading a team in a fast-paced environment. Prepare examples from your past experiences where you successfully led a team or handled a busy shift. Highlight how you kept the energy high and maintained a positive atmosphere.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills. Think about situations where you had to think on your feet, especially in hospitality. Practice articulating how you would handle common challenges in a busy setting.
✨Dress the Part
Even though it’s a hospitality role, first impressions matter! Dress smartly and comfortably for the interview. You want to convey professionalism while also showing that you understand the dynamic nature of the industry.
