At a Glance
- Tasks: Lead a dynamic team in busy hospitality settings and ensure top-notch customer service.
- Company: Join SSP and work with iconic brands like Burger King and BrewDog.
- Benefits: Enjoy discounted meals, employee discounts, and award-winning training programmes.
- Other info: Flexible hours, including night shifts, with great career development opportunities.
- Why this job: Step into a fast-paced role where every day is different and impactful.
- Qualifications: Must be 18+, with experience in hospitality or retail leadership preferred.
The predicted salary is between 13.75 - 13.75 £ per hour.
About The Role
MULTI-UNIT DUTY MANAGER – EDINBURGH (Burger King, Brew Dog, The Pasty Shop & AMT Coffee)
Pay Rate: £13.75 per hour plus an additional £1.50 per hour for hours worked between midnight and 6 a. m., bringing the total rate to £15.25 per hour for those hours.
Hours of operation are from 5:30 am to 1 am, including night shifts.
The role requires working flexibly across weekdays, weekends, bank holidays, and public holidays.
This is a full‑time (40 hrs) position.
Join our team as a Duty Manager and step into the buzz of hospitality leadership at SSP!
Work with iconic brands like Starbucks, M&S, Burger King, and Brew Dog in some of the busiest locations across the UK and Ireland.
No two days are the same – lead your team, deliver great service, and be part of the energy.
About You
- Hospitality moves fast – and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role’s got your name on it.
- You are at least 18 years of age, as required for certain responsibilities and shift work.
- About the Duty Manager Role
- Take ownership of opening, closing, and daily operations while solving problems on the fly.
- Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
- Inspire your team to deliver great customer service and serve as the go‑to person for customer and team queries.
- Results‑focused, staying informed about unit performance and championing improvements.
- Previous experience leading a team in busy hospitality or retail is ideal; experience with night shifts is a plus.
Benefits
- Discounted meals while on shifts.
- Employee discounts.
- Friends and family discount app.
- Award‑winning training, apprenticeships, and development programs.
- Health and wellbeing support.
- A fast‑paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.
Step up, lead brilliantly and apply today to join SSP as a Duty Manager!
At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.
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Multi-Unit Duty Manager employer: SSP UK & Ireland
SSP UK & Ireland at Leeds Bradford Airport offers a dynamic work environment where you can thrive as a Night Shift Cleaner. With competitive pay, including additional midnight shift bonuses, and a strong focus on employee development through award-winning training, we foster a culture of support and growth. Enjoy exclusive employee discounts while contributing to the cleanliness of bustling hospitality spaces in a vibrant airport setting.
StudySmarter Expert Advice🤫
We think this is how you could land Multi-Unit Duty Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like SSP UK & Ireland. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to SSP UK & Ireland
Don't be shy about reaching out to SSP UK & Ireland directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Multi-Unit Duty Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about SSP UK & Ireland and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at SSP UK & Ireland
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
