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- Tasks: Deliver an amazing at-seat service to passengers and manage stock efficiently.
- Company: Join a leading catering company with a focus on customer experience.
- Benefits: Enjoy competitive pay, discounts, and generous holiday allowance.
- Why this job: Be part of a dynamic team and enhance passenger journeys every day.
- Qualifications: 2 years in a customer-facing role and flexibility for shifts.
- Other info: Great opportunity for career growth in a vibrant environment.
The predicted salary is between 30000 - 42000 £ per year.
A leading catering company is seeking an On-Board Host for TransPennine Express at Manchester Station. The role involves providing an 'at seat trolley service' to passengers, managing stock, and achieving sales targets.
Applicants should have at least 2 years of experience in a customer-facing role and be ready to work flexible shifts. The position offers competitive pay and a range of benefits including discounts and a generous holiday allowance.
Rail On-Board Host | Passenger Concierge (Full-Time) in Manchester employer: SSP UK & Ireland
Contact Detail:
SSP UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rail On-Board Host | Passenger Concierge (Full-Time) in Manchester
✨Tip Number 1
Make sure you know the ins and outs of the company you're applying to. Research their values, mission, and what they offer. This way, when you get that interview, you can show them you're not just another candidate but someone who genuinely cares about being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing an amazing experience for passengers, think of scenarios where you can demonstrate your ability to handle tricky situations with a smile. Role-playing with a friend can really help you nail those responses.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn or at industry events. They can give you insider tips on what the company values in their staff and might even put in a good word for you!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace Rail On-Board Host | Passenger Concierge (Full-Time) in Manchester
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer-facing roles. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to the On-Board Host role. Mention your relevant experience and how it aligns with the responsibilities listed in the job description.
Be Ready for Flexible Shifts: Since the role involves flexible shifts, it’s a good idea to mention your availability in your application. Let us know that you’re ready to adapt and work when needed – it shows you're committed!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at SSP UK & Ireland
✨Know Your Customer Service Inside Out
Since this role is all about providing top-notch service, brush up on your customer service skills. Think of specific examples from your past experiences where you went above and beyond for a customer. This will show that you understand the importance of passenger satisfaction.
✨Familiarise Yourself with the Role
Make sure you understand what an On-Board Host does, especially the 'at seat trolley service'. Research TransPennine Express and their values. Being able to discuss how you can contribute to their mission will impress the interviewers.
✨Prepare for Flexibility Questions
Since the job requires flexible shifts, be ready to discuss your availability. Think about how you can adapt to different schedules and provide examples of times when you’ve successfully managed changing work hours in the past.
✨Showcase Your Sales Skills
As achieving sales targets is part of the job, prepare to talk about your experience with sales. Bring up any relevant achievements or strategies you've used to meet or exceed targets in previous roles. This will demonstrate your ability to contribute to the company's goals.
