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- Tasks: Support workforce management tools and optimise scheduling for better productivity.
- Company: Join SSP, a leading provider of food and hospitality across travel hubs.
- Benefits: Enjoy employee discounts, career progression, and health support.
- Why this job: Make a real impact on operational performance while working remotely.
- Qualifications: Experience in workforce planning and strong analytical skills required.
- Other info: Flexible working and an inclusive culture await you at SSP.
The predicted salary is between 30000 - 42000 ÂŁ per year.
This role will support the UK Productivity & Deployment Manager in ensuring SSP's workforce management (WFM) tools are used effectively and consistently. The role combines data analysis, system expertise and operational understanding to ensure the right people are in the right place at the right time, while maintaining compliance and standards.
You will work very closely with Operations, analysing labour demand data, labour spend and scheduling effectiveness to identify opportunities to improve productivity and provide a better speed and quality of service. You will additionally be responsible for maintaining and enhancing SSP's labour models.
What We're Looking For- Experience in workforce planning, scheduling or labour analysis
- Strong understanding of WFM systems (UKG Pro experience desirable)
- Strong analytical skills (advanced Excel)
- Commercial awareness of labour budgets and productivity drivers
- Ability to influence stakeholders through dataâled insight
- Comfortable working in a fastâpaced, multiâsite environment
- Optimising schedules & driving governance
- Configure and manage Workforce Management (WFM) system settings
- Monitor schedule quality and adherence to KPIs
- Identify inefficiencies and coach sites on bestâpractice rostering
- Support system upgrades and enhancements
- Forecasting & modelling
- Analyse sales and transaction data to improve labour demand forecasting
- Translate forecasts into clear, practical labour plans
- Investigate variances and recommend corrective actions
- Support new openings and operational changes with WFM modelling
- Data insight & productivity improvement
- Analyse labour KPIs such as productivity, overtime, absence and contract mix
- Provide clear, actionable insights to Operations
- Support performance improvement plans to enhance speed and quality of service
- Operational support
- Act as firstâline support for WFM queries
- Deliver training and coaching to GMs and Ops Managers
- Collaborate crossâfunctionally to drive continuous improvement
At SSP, our purpose is to be the best part of the journey. We operate across airports and travel hubs in nearly 40 countries, delivering great food and hospitality to millions of travellers. You'll be joining a valuesâled business built on Team, Curiosity, Passion and Ownership, where your contribution directly impacts operational performance across the UK&I estate.
What You'll Get- Employee discounts across SSP brands (400+ locations)
- Friends and Family Discount App
- Clear learning and development pathways, including apprenticeships
- Awardâwinning training and career progression opportunities
- Health and wellbeing support
- Hybrid and flexible working where applicable
- Inclusive culture supported by employee networks and communities
SSP are proud to be an equalâopportunity employer that seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives. At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.
WFM Analyst in London employer: SSP UK & Ireland
Contact Detail:
SSP UK & Ireland Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land WFM Analyst in London
â¨Tip Number 1
Network like a pro! Reach out to current or former employees at SSP on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
â¨Tip Number 2
Prepare for the interview by diving deep into WFM tools and trends. Brush up on your data analysis skills, especially in Excel, so you can impress them with your knowledge and confidence.
â¨Tip Number 3
Showcase your analytical skills during interviews. Bring examples of how you've used data to drive decisions in past roles. This will demonstrate your ability to influence stakeholders through data-led insights.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, it shows youâre genuinely interested in joining the SSP team.
We think you need these skills to ace WFM Analyst in London
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV is tailored to the WFM Analyst role. Highlight your experience in workforce planning and any relevant skills, especially with WFM systems like UKG Pro. We want to see how your background aligns with what we're looking for!
Show Off Your Analytical Skills: Since this role requires strong analytical skills, donât shy away from showcasing your advanced Excel abilities. Include examples of how you've used data analysis to drive productivity improvements in previous roles. We love a good data story!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our mission at SSP. We want to know what makes you tick and how you can help us be the best part of the journey.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you get all the updates directly from us. Plus, it shows you're keen on joining the SSP family!
How to prepare for a job interview at SSP UK & Ireland
â¨Know Your WFM Tools
Make sure you brush up on your knowledge of workforce management systems, especially UKG Pro if you have experience with it. Familiarise yourself with how these tools can optimise scheduling and improve productivity, as this will show your potential employer that you're ready to hit the ground running.
â¨Data Analysis is Key
Since this role involves a lot of data analysis, practice your advanced Excel skills before the interview. Be prepared to discuss how you've used data to influence decisions in previous roles, and think of specific examples where your insights led to improved outcomes.
â¨Understand the Business
Get a good grasp of SSP's operations and how they relate to labour budgets and productivity drivers. This will help you speak confidently about how you can contribute to optimising schedules and enhancing service quality during your interview.
â¨Prepare for Scenario Questions
Expect questions that ask you to solve hypothetical problems related to workforce planning and scheduling. Think through scenarios where you've identified inefficiencies or coached teams on best practices, and be ready to share those experiences in detail.