At a Glance
- Tasks: Oversee catering operations and ensure top-notch service on trains.
- Company: Join a leading provider in the British Railway Industry with a strong team spirit.
- Benefits: Enjoy discounted meals, employee perks, and award-winning training.
- Other info: Great opportunities for personal growth in a supportive environment.
- Why this job: Be part of a dynamic team delivering first-class service and making a difference.
- Qualifications: Must be 18+ with a passion for customer service and teamwork.
The predicted salary is between 30000 - 40000 £ per year.
About The Role
Senior Customer Service Assistant – King’s Cross Station, London.
Pay Rate: £14.80 per hour.
Hours: Full Time (40 hours/week)
Shifts: Varied between 5AM and 8.30 PM, including weekends.
Applicants must be 18 years or older due to certain responsibilities within the role.
We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK, we are committed to delivering a First-Class service consistently.
As a Senior Customer Service Assistant You’ll:
- Oversee efficient loading/unloading of catering equipment and stock from trains.
- Manage order assembly and maintain precise control over inventory.
- Ensure strict compliance with Health & Safety/Food Hygiene regulations.
- Strategically place products to minimize wastage through effective rotation.
Why Join as Senior Customer Service Assistant?
- Discounted Meal while on shifts.
- Employee Discounts.
- Friends and Family Discount App.
- Award‑winning training, apprenticeships and development programs.
- Health & Wellbeing Support.
Feel like you could belong at Rail Gourmet? Apply now and embark on the best part of your journey as Senior Customer Service Assistant.
Rail Gourmet is proud to be an equal‑opportunity employer who seeks to recruit and retain talented individuals from diverse backgrounds, skills and perspectives.
Senior Customer Service Assistant in London employer: SSP UK & Ireland
Rail Gourmet is an exceptional employer, offering a vibrant work culture at the bustling King's Cross Station in London. With competitive pay, comprehensive health and wellbeing support, and award-winning training programmes, employees are empowered to grow and thrive in their careers while enjoying unique benefits like discounted meals and family discounts. Join us to be part of a diverse team dedicated to delivering first-class service in the British Railway Industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Service Assistant in London
✨Tip Number 1
Get to know the company! Research Rail Gourmet and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the role and the company culture, which can give you an edge during the hiring process.
✨Tip Number 3
Prepare for situational questions! As a Senior Customer Service Assistant, you'll need to demonstrate your problem-solving skills. Think of examples from your past experiences where you handled challenges effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Rail Gourmet family.
We think you need these skills to ace Senior Customer Service Assistant in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Customer Service Assistant role. Highlight relevant experience, especially in customer service and inventory management, to show us you’re the perfect fit for our team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you want to join Rail Gourmet and how your skills align with our mission of delivering first-class service. Keep it engaging and personal!
Showcase Your Skills:Don’t forget to showcase your skills in health & safety and food hygiene regulations. We want to see that you understand the importance of these areas in our industry, so give us examples from your past experiences.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and get you on board for an exciting journey with Rail Gourmet!
How to prepare for a job interview at SSP UK & Ireland
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Senior Customer Service Assistant. Familiarise yourself with the tasks like overseeing loading/unloading and managing inventory. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering first-class service, be ready to share examples from your past experiences where you excelled in customer service. Think of specific situations where you resolved issues or went above and beyond for customers, as this will demonstrate your suitability for the position.
✨Emphasise Health & Safety Knowledge
Given the importance of Health & Safety and Food Hygiene regulations in this role, brush up on these topics before your interview. Be prepared to discuss how you would ensure compliance and maintain high standards, which will show that you take these responsibilities seriously.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
