At a Glance
- Tasks: Lead a dynamic customer service team and ensure top-notch service delivery.
- Company: Join Rail Gourmet, a leading provider in catering for the British Railway Industry.
- Benefits: Earn £16.46 per hour with full-time hours and a supportive work environment.
- Other info: Enjoy rotational shifts and opportunities for career growth in a vibrant setting.
- Why this job: Be part of a premier team and make a real difference in customer experiences.
- Qualifications: Must be 18+ with strong leadership and communication skills.
The predicted salary is between 34100 - 34100 £ per year.
Join Rail Gourmet – Catered to You and Your Career! Rail Gourmet UK is seeking a motivated individual to join our team as a Customer Service Team Leader for our Eurostar Central Stores at St Pancras station.
Pay Rate: £16.46 per hour
Hours: Full Time (40 hours)
Shifts: Rotational shifts between 6am and 10:30pm, including weekends.
Applicants must be 18 years or older due to certain responsibilities within the role.
We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First‑Class service consistently.
Customer Service Team Leader in London employer: SSP UK & Ireland
At Rail Gourmet, we pride ourselves on being an excellent employer, offering a dynamic work environment at the iconic St Pancras station. Our commitment to employee growth is reflected in our comprehensive training programmes and opportunities for career advancement within the British Railway Industry. Join us for a rewarding career where you can make a real impact while enjoying competitive pay and a supportive team culture.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Rail Gourmet on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your experience aligns with leading a customer service team. We want to show them we’re ready to deliver that First-Class service!
✨Tip Number 3
Dress to impress! Even if it’s a virtual interview, looking sharp shows we mean business. Let’s make sure they see us as the professional leader they need.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can keep us fresh in their minds. It shows we’re genuinely interested in the role and ready to jump in!
We think you need these skills to ace Customer Service Team Leader in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through. We want to see that you’re genuinely excited about the role and how you can contribute to our team at Rail Gourmet.
Tailor Your CV:Make sure your CV is tailored to the Customer Service Team Leader position. Highlight relevant experience and skills that match the job description, so we can see why you’d be a great fit for our team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so avoid fluff and focus on what makes you the ideal candidate for this role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Customer Service Team Leader position. We can’t wait to hear from you!
How to prepare for a job interview at SSP UK & Ireland
✨Know Your Stuff
Before the interview, make sure you understand Rail Gourmet's mission and values. Familiarise yourself with their services and how they operate within the railway industry. This will show your genuine interest in the company and help you answer questions more confidently.
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, you'll need to demonstrate your ability to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your communication skills and how you motivate others.
✨Be Ready for Shift Talk
Since the role involves rotational shifts, be prepared to discuss your availability and flexibility. Think about how you can manage work-life balance with these shifts and be ready to share your thoughts on working weekends or early mornings.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows that you're not just interested in the job, but also in how you can grow within the company.
