At a Glance
- Tasks: Support the General Manager in delivering exceptional customer service and operational excellence.
- Company: Join a global food travel expert with a passion for delicious options.
- Benefits: Competitive salary, up to 50% colleague discount, flexible working, and wellbeing support.
- Other info: Equal opportunity employer with diverse networks and career development opportunities.
- Why this job: Make a real impact every day while inspiring and mentoring your team.
- Qualifications: Proven experience in leading a team and excellent service skills.
The predicted salary is between 28800 - 38400 £ per year.
If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.
We work with more than 500 brands, from our own creations like Upper Crust, Millie’s Cookies, Café Local and Beer House, to well‑known franchises such as M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.
As Assistant General Manager, you'll be rewarded with a competitive salary of £32,000 p.a. and enjoy:
- Colleague discount – up to 50%
- Friends & Family discount 20% (T&C apply, does not apply to all brands)
- Flexible working
- Management bonus scheme
- Access to digital GPs, 24/7 helpline for you & family
- Wellbeing support and family‑friendly leave
- Variety of networks to support you, Neurodiversity, LGBTQ and many more
- Life assurance
- Apprenticeships and ongoing development opportunities
- Share incentive plan (SIP)
We're looking for an inspirational Assistant General Manager to join our team at Leon. You'll have the opportunity to make a difference every day, as you support your manager and team to deliver exceptional customer service and operational excellence.
As Assistant General Manager You’ll:
- Be passionate and dedicated and a strong support to the General Manager.
- Have the highest standards of brand quality and safety for our customers and team.
- Be an inspiration to the team to deliver outstanding customer service and loyalty.
- Mentor and train the team to grow and excel.
- Have proven experience and confidence in leading a team.
- Set an example of excellent service skills.
- Communicate effectively and clearly.
- Be adaptable and resilient in any situation.
SSP are proud to be an equal‑opportunity employer that seeks to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
Start the best part of your journey with us!
Assistant General Manager in London employer: SSP UK & Ireland
At SSP, we pride ourselves on being a leading employer in the hospitality sector, offering a vibrant work culture that values diversity and inclusion. As an Assistant General Manager at Leon in Paddington Station, you'll enjoy competitive pay, flexible working hours, and numerous employee benefits including discounts, wellbeing support, and opportunities for professional development. Join us to be part of a dynamic team where your contributions are recognised and you can truly make a difference in the food travel experience.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Manager in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the food and hospitality industry. You never know who might have a lead on that perfect Assistant General Manager role!
✨Tip Number 2
Prepare for those interviews by researching the company and its values. Show us your passion for food and travel, and how you can contribute to our mission of delivering exceptional customer service at Leon.
✨Tip Number 3
Practice your communication skills! As an Assistant General Manager, you'll need to inspire and lead your team. Role-play common interview questions with a friend to boost your confidence and clarity.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at Leon.
We think you need these skills to ace Assistant General Manager in London
Some tips for your application 🫡
Show Your Passion:Let your love for food and travel shine through in your application. We want to see how your enthusiasm aligns with our mission at Leon, so don’t hold back!
Tailor Your CV:Make sure your CV highlights relevant experience that matches the Assistant General Manager role. We’re looking for leadership skills and a knack for customer service, so emphasise those!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit. Be personal, be engaging, and connect your experiences to what we do at Leon. We love a good story!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at SSP UK & Ireland
✨Know Your Stuff
Before the interview, make sure you research Leon and its values. Understand their menu, customer service philosophy, and what sets them apart in the food travel industry. This will show your passion for the brand and help you connect your experience to their needs.
✨Showcase Your Leadership Skills
As an Assistant General Manager, you'll need to demonstrate your ability to lead a team. Prepare examples from your past experiences where you've successfully mentored or trained others, handled conflicts, or improved team performance. Be ready to discuss how you inspire and motivate those around you.
✨Customer Service is Key
Highlight your commitment to exceptional customer service. Think of specific instances where you went above and beyond for customers or implemented changes that improved service quality. This will resonate well with their focus on delivering outstanding customer experiences.
✨Be Adaptable and Resilient
In the fast-paced environment of food travel, adaptability is crucial. Prepare to discuss situations where you've had to think on your feet or adapt to unexpected challenges. Show them that you can remain calm under pressure and find solutions quickly.
