At a Glance
- Tasks: Lead a dynamic team and ensure smooth daily operations at Monty's Diner.
- Company: Join SSP, a diverse and inclusive company at Liverpool Airport.
- Benefits: Earn £13.75 per hour plus tips, with discounted meals and parking.
- Other info: Enjoy award-winning training and excellent career development opportunities.
- Why this job: Make an impact every day in a fast-paced, rewarding environment.
- Qualifications: 2 years of leadership experience and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
About The Role
Pay Rate: £13.75 per hour plus an incentive of £1.50 per hour for hours worked between midnight and 6 AM, bringing the rate to £15.25 per hour. Opportunity to earn extra tips and service charge.
Shift Pattern: Full-time, scheduled between 02:00 and 23:00. Working flexibly across weekdays, weekends, bank and public holidays.
About You
Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Restaurant Supervisor role’s got your name on it. 5 years of references and Criminal Record Check required. Minimum 2 years’ leadership or supervisory experience required. Confident dealing with customers and resolving issues professionally. Comfortable leading and motivating a team in a busy environment. Applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to sell and handle alcohol.
Restaurant Supervisor Role Responsibilities
- Running and overseeing daily shifts.
- Leading and supporting the front of house team during busy trading periods.
- Completing stock counts and placing orders.
- Ensuring compliance standards are completed, including date checks, allergen compliance and Health & Safety records.
- Delivering excellent customer service and confidently handling customer queries.
- Supporting operational standards, cleanliness and organisation throughout the diner.
- Taking ownership of opening, closing and daily operations while solving problems on the go.
Benefits
- Discounted meals while on shifts.
- Discounted parking whilst on shift.
- Employee discounts.
- Friends and Family Discount App.
- Award-winning training, apprenticeships and development programs.
- Health & Wellbeing Support.
- A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.
Step up, lead brilliantly and apply today to join SSP as a Restaurant Supervisor!
There is no contractual entitlement to be considered for a distribution of the tips within your role.
At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.
Restaurant Supervisor -Monty's Diner in Liverpool employer: SSP UK & Ireland
At SSP, we pride ourselves on being an excellent employer, offering a dynamic work environment at Monty's Diner in Liverpool Airport. With competitive pay rates, including incentives for late-night shifts, and a strong focus on employee development through award-winning training programmes, we ensure our team members thrive both personally and professionally. Our inclusive culture fosters teamwork and provides unique benefits such as discounted meals and parking, making it a rewarding place to grow your career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Supervisor -Monty's Diner in Liverpool
✨Tip Number 1
Get to know the company culture! Before your interview, check out Monty’s Diner on social media or their website. Understanding their vibe will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your leadership experience and how you handle busy environments.
✨Tip Number 3
Show off your people skills! During the interview, share specific examples of how you've motivated a team or resolved customer issues. This will demonstrate your ability to lead and create a positive atmosphere at Monty’s Diner.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Restaurant Supervisor -Monty's Diner in Liverpool
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight your leadership experience in your application. We want to see how you've motivated teams and handled busy environments, so share specific examples that showcase your ability to lead effectively.
Customer Service is Key:Since this role involves dealing with customers, emphasise your customer service skills. We love candidates who can confidently resolve issues and create a positive atmosphere, so don’t hold back on sharing your experiences!
Be Detail-Oriented:Pay attention to the details in your application. Mention your experience with compliance standards, stock management, and health & safety records. We appreciate candidates who understand the importance of these aspects in a restaurant setting.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to review your application and get you one step closer to joining our team at Monty’s Diner!
How to prepare for a job interview at SSP UK & Ireland
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Restaurant Supervisor at Monty's Diner. Familiarise yourself with daily operations, customer service expectations, and compliance standards. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Since the role requires at least 2 years of supervisory experience, be ready to share specific examples of how you've led a team in a busy environment. Think about times when you motivated your team or resolved conflicts effectively. This will demonstrate your capability to handle the fast-paced nature of the job.
✨Prepare for Customer Scenarios
Expect questions about handling customer queries and complaints. Prepare some scenarios where you successfully dealt with difficult customers or improved service. This will highlight your problem-solving skills and your ability to maintain excellent customer service under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the diner is the right fit for you.
