At a Glance
- Tasks: Lead multiple sites, ensuring top-notch customer service and operational excellence.
- Company: Global food-travel expert with a focus on delicious options across the East Midlands.
- Benefits: Competitive salary, discounted meals, flexible working, and wellbeing support.
- Other info: Join a diverse team with excellent development opportunities and a commitment to sustainability.
- Why this job: Inspire teams and drive performance while making a real impact in the food industry.
- Qualifications: Experience in managing multi-unit operations and strong leadership skills.
The predicted salary is between 45000 - 63000 £ per year.
As a global food‑travel expert, we offer a range of delicious options across the East Midlands. In this role, you will lead multiple sites and ensure exceptional customer service and operational excellence.
Benefits
- Competitive salary of £45,000 p.a.
- Discounted meals on shift
- Colleague discount up to 50%
- Friends & Family discount up to 20% (T&C apply)
- Flexible working
- Management bonus scheme
- Access to digital GPs, 24/7 helpline for you & family
- Wellbeing support through Retail Trust and family‑friendly leave
- Variety of networks (Neurodiversity, LGBTQ+ etc.)
- Life assurance
- Apprenticeships & ongoing development opportunities
- Share incentive plan (SIP)
Role Summary
You will inspire teams and ensure sites deliver exceptional service and profitability across all operations.
Main Responsibilities
- Lead and manage full site operation, overseeing multiple units.
- Drive commercial performance, operational excellence and compliance.
- Coach managers, develop talent, and build high‑performing teams.
- Schedule and plan workforce to meet operational demands.
- Support recruitment, onboarding and retention efforts.
- Own site P&L; identify revenue growth and cost‑saving opportunities.
- Control labour, waste and stock to meet targets.
- Analyse performance data and take corrective action.
- Ensure compliance with Food Safety, Health & Safety and operational policies.
- Lead internal and external audits; maintain audit‑ready documentation.
- Provide operational updates and act as key point of contact for communications.
- Implement local initiatives to improve customer satisfaction and team engagement.
- Incorporate sustainability and social responsibility into operations.
Key Skills And Experience
- Proven experience managing multi‑unit operations in high‑volume retail, hospitality or food service.
- Strong leadership and talent development skills.
- Solid understanding of P&L management, labour control and commercial decision‑making.
- Experience in Food Safety and Health & Safety compliance, including managing audits.
- Excellent organisational, communication and problem‑solving skills.
- Adaptability, resilience and hands‑on approach.
- Experience using operational systems such as WFM, Lynx.
- Ability to manage unexpected challenges (staff shortages, customer complaints, supply chain issues).
- Experience communicating with external and internal stakeholders.
SSP are proud to be an equal‑opportunity employer that seeks to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
Lead General Manager - East Midlands in Leicester employer: SSP UK & Ireland
As a leading global food-travel expert, we pride ourselves on fostering a dynamic and inclusive work environment across the East Midlands. Our commitment to employee wellbeing is reflected in our competitive salary, flexible working options, and extensive development opportunities, including apprenticeships and a management bonus scheme. Join us to inspire teams, drive operational excellence, and enjoy unique benefits such as discounted meals and access to 24/7 support for you and your family.
StudySmarter Expert Advice🤫
We think this is how you could land Lead General Manager - East Midlands in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you showcase why you're the perfect fit for the Lead General Manager role.
✨Tip Number 3
Practice your pitch! Be ready to talk about your experience managing multi-unit operations and how you've driven commercial performance. Highlight specific examples that demonstrate your leadership skills and problem-solving abilities.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Lead General Manager - East Midlands in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership and operational management experience, especially in multi-unit settings, to show us you're the right fit for the Lead General Manager role.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the food service industry and how your previous experiences have prepared you for this role. Be sure to mention any specific achievements that demonstrate your ability to drive commercial performance.
Showcase Your Leadership Style:In your application, give us a glimpse of your leadership style. We want to know how you inspire teams and develop talent. Share examples of how you've built high-performing teams and tackled challenges in past roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at SSP UK & Ireland
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their values, mission, and the specific role they play in the food-travel industry. This will not only help you answer questions more effectively but also show your genuine interest in the position.
✨Showcase Your Leadership Skills
As a Lead General Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led teams, managed multiple operations, or improved customer service. Be ready to discuss how you inspire and develop talent within your team.
✨Be Ready for Operational Scenarios
Expect questions that assess your problem-solving skills, especially regarding operational challenges like staff shortages or customer complaints. Think of specific situations you've faced and how you handled them, focusing on your decision-making process and the outcomes.
✨Understand P&L Management
Since this role involves managing site P&L, brush up on your financial knowledge. Be prepared to discuss how you've identified revenue growth opportunities and controlled costs in previous roles. Showing your understanding of financial metrics will impress the interviewers.
