At a Glance
- Tasks: Lead a dynamic team to deliver exceptional service and operational excellence.
- Company: Join the global food travel experts at Tap & Brew.
- Benefits: Enjoy competitive salary, discounts, flexible working, and wellbeing support.
- Other info: Opportunities for apprenticeships and ongoing professional development.
- Why this job: Make a real impact in a vibrant environment while developing your leadership skills.
- Qualifications: Experience in bar/restaurant management and a passion for food and travel.
The predicted salary is between 37000 - 39000 £ per year.
If you're passionate about food and travel and have bar/restaurant experience, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.
We work with more than 500 brands, from our creations like Upper Crust, Millie’s Cookies, Café Local, and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.
As a General Manager, you'll be rewarded with a competitive salary of £37,000-£39,000 (depending on the experience) per annum and enjoy:
- Discounted meal on shift
- Colleague discount – up to 50%
- Friends & Family discount up to 20% (T&C apply)
- Flexible working
- Management bonus scheme
- Access to digital GPs, 24/7 helpline for you & family
- Wellbeing support and family friendly leave
- Variety of networks to support you, Neurodiversity, LGBTQ+ and many more
- Life assurance
- Apprenticeships and ongoing development opportunities
- Share incentive plan (SIP)
We're looking for an inspirational leader to lead our team at Tap & Brew. You'll have the opportunity to make a difference every day, as you lead your team and business to deliver exceptional customer service and operational excellence.
As General Manager You’ll:
- Recruit and train the best people for your team, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills.
- Coach your team to be passionate and knowledgeable about the products in your unit, building its brand and providing customers with the right range, quality, and service to ensure they keep coming back.
- Lead your team in the driving of trade activity and use your expertise and knowledge to grow sales and maximise profit.
- Lead and build your team's knowledge to deliver and sustain business Change Plans and resource-planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews.
- Ensure the unit is in line with the guidance provided by internal systems.
- Build strong stakeholder management and trusted relationships with our clients and partners.
- The safety of your colleagues is your top priority, and you ensure your unit is always trading legally by coaching the team to use all security tools available to provide a safer place to work.
SSP is proud to be an equal opportunity employer who seeks to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives. Start the best part of the journey with us!
General Manager — Tap & Brew | Lead, Grow & Delight Guests in Leeds employer: SSP UK & Ireland
At SSP, we pride ourselves on being a leading employer in the food travel sector, offering a vibrant work culture at Leeds Bradford Airport where passion for food and customer service thrives. With competitive salaries, generous discounts, flexible working arrangements, and a strong commitment to employee development through apprenticeships and ongoing training, we empower our General Managers to inspire their teams and create memorable experiences for our guests. Join us to be part of a diverse community that values wellbeing and supports personal growth while enjoying the excitement of the travel industry.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager — Tap & Brew | Lead, Grow & Delight Guests in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the food and travel industry, especially those who might know someone at Tap & Brew. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for food and customer service shine through. Share stories about how you've led teams or delighted guests in the past.
✨Tip Number 3
Do your homework! Research Tap & Brew and its brands. Knowing their menu and values will help you stand out and show that you're genuinely interested in being part of the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining us at Tap & Brew right from the start!
We think you need these skills to ace General Manager — Tap & Brew | Lead, Grow & Delight Guests in Leeds
Some tips for your application 🫡
Show Your Passion:Let your love for food and travel shine through in your application. We want to see how your experiences align with our mission to delight guests at Tap & Brew!
Tailor Your CV:Make sure your CV highlights relevant bar/restaurant experience. We’re looking for leaders who can inspire, so showcase any management roles or team-building successes you've had.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for the General Manager role. Share specific examples of how you've driven sales or improved customer service in previous positions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at SSP UK & Ireland
✨Know Your Stuff
Before the interview, dive deep into the company’s values and their food offerings. Familiarise yourself with their brands like Upper Crust and BrewDog. This shows your passion for food and travel, which is key for a General Manager role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you’ve coached staff or improved customer service. Highlighting these experiences will demonstrate your capability to inspire and develop your team.
✨Be Ready to Discuss Sales Strategies
Since driving trade activity is crucial, come prepared with ideas on how to boost sales and maximise profit. Share any successful strategies you've implemented before, as this will show your proactive approach to business growth.
✨Ask Thoughtful Questions
At the end of the interview, ask questions that reflect your interest in the role and the company. Inquire about their future plans for Tap & Brew or how they support their managers in achieving operational excellence. This shows you're genuinely invested in the position.
