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- Tasks: Lead and manage multiple food service units, ensuring exceptional customer experiences.
- Company: Join SSP UK & Ireland, the global food travel experts with over 500 brands.
- Benefits: Enjoy flexible working, discounts, wellbeing support, and ongoing development opportunities.
- Why this job: Be part of a dynamic team that values people and delivers great food experiences.
- Qualifications: Experience in managing multi-unit operations in retail or hospitality is essential.
- Other info: SSP is an equal-opportunity employer, welcoming diverse talents.
The predicted salary is between 43000 - 67000 ÂŁ per year.
Lead General Manager – Birmingham New Street
Join to apply for the Lead General Manager – Birmingham New Street role at SSP UK & Ireland
Lead General Manager – Birmingham New Street
Join to apply for the Lead General Manager – Birmingham New Street role at SSP UK & Ireland
Lead General Manager – Birmingham New Street Station
If you\’re passionate about food and travel, you\’ve come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you\’re flying, taking a train, or just passing by, we have the best food and drink options for you.
We work with more than 500 brands, from our own creations like Upper Crust, Millie’s Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.
As Lead General Manager, you\’ll be rewarded with a competitive salary and enjoy:
- Discounted meal on shift
- Colleague discount – up to 50%
- Friends & Family discount up to 20% (T&C apply)
- Flexible working
- Management bonus scheme
- Access to digital GPs, 24/7 helpline for you & family
- Wellbeing support through Retail Trust and family friendly leave
- Variety of networks to support you, Neurodiversity, LGBTQ+ and many more
- Life assurance
- Apprenticeships and ongoing development opportunities
- Share incentive plan (SIP)
Role Summary
It takes a lot of great people to run one our units, and it takes an Inspirational Leader to ensure our units deliver exceptional customer service and operational excellence. You’ll face lots of interesting challenges as you lead your team and business to be the “best part of our customers journey” every day.
Your Key Accountabilities
The Lead General Manager is accountable for leading and managing the full site operation, overseeing multiple units within a location (locations). They are responsible for driving commercial performance, operational excellence and compliance standards across the site. This role ensures a seamless and efficient operation while fostering a high-performing, people-focused culture that delivers results in line with business goals.
Main Responsibilities
People Management & Talent Development
Lead, coach, and develop Managers and their teams to build capability and engagement across the site.
Oversee scheduling and workforce planning to meet operational demands and optimise labour spend.
Support recruitment, onboarding and retention efforts across all site units.
Financial Accountability
Take full ownership of the site’s P&L, identifying opportunities to improve revenue, reduce costs and maximise profitability.
Monitor and manage labour, waste, and stock control in line with targets.
Analyse performance data to inform decisions and take corrective action where needed.
Standards, Compliance & Audits
Ensure full compliance with all Food Safety, Health & Safety, and operational policies and procedures.
Lead internal and external audits across the site, driving continuous improvement and embedding best practices.
Ensure all units maintain required documentation and are always audit-ready.
Business Performance & Strategic Input
Work closely with Operations managers and support functions to contribute to the wider regional strategy.
Identify and implement local initiatives to improve customer satisfaction, team engagement and commercial performance.
Act as the key point of contact for site-wide communications and operational updates.
Sustainability awareness to include environmental and social responsibility
Key Skills And Experience
- Proven experience managing multi-unit operations, ideally within a high-volume retail, hospitality or food service environment.
- Strong leadership and people development skills, with a track record of building high-performing teams.
- Solid understanding of P&L management, labour control and commercial decision-making.
- Experience in Food Safety and Health & Safety compliance, including managing audits.
- Excellent organisational, communication and problem-solving skills.
- Adaptability, resilience and a hands-on approach to managing through others.
- Experience using operational systems like WFM, Lynx
- Ability to respond to unexpected challenges such as staff shortages, customer complaints, supply chain issues
- Experience of communicating with external and internal stakeholders
SSP are proud to be an equal-opportunity employer that seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
Start the best part of your journey with us!
Seniority level
-
Seniority level
Director
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management and Manufacturing
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Industries
Hospitality
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Lead General Manager - Birmingham New Street employer: SSP UK & Ireland
Contact Detail:
SSP UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead General Manager - Birmingham New Street
✨Tip Number 1
Familiarise yourself with SSP's brands and their unique offerings. Understanding the specific food and drink options available at Birmingham New Street will help you demonstrate your passion for the role during interviews.
✨Tip Number 2
Highlight your experience in managing multi-unit operations, especially in high-volume environments. Be ready to share specific examples of how you've driven commercial performance and operational excellence in previous roles.
✨Tip Number 3
Prepare to discuss your leadership style and how you develop high-performing teams. Think of instances where you've successfully coached managers and improved team engagement, as this is crucial for the Lead General Manager position.
✨Tip Number 4
Research the latest trends in food safety and compliance standards. Being knowledgeable about these areas will not only impress your interviewers but also show that you're committed to maintaining high operational standards.
We think you need these skills to ace Lead General Manager - Birmingham New Street
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing multi-unit operations, particularly in hospitality or food service. Use specific examples that demonstrate your leadership skills and financial accountability.
Craft a Compelling Cover Letter: In your cover letter, express your passion for food and travel, and explain why you want to work with SSP UK & Ireland. Mention how your background aligns with the role's key accountabilities, such as people management and operational excellence.
Showcase Your Achievements: When detailing your experience, focus on quantifiable achievements. For instance, mention how you improved revenue or reduced costs in previous roles. This will help demonstrate your capability in driving commercial performance.
Prepare for Potential Questions: Think about the challenges mentioned in the job description, such as staff shortages or customer complaints. Prepare examples of how you've successfully navigated similar situations in the past, showcasing your problem-solving skills.
How to prepare for a job interview at SSP UK & Ireland
✨Showcase Your Leadership Skills
As a Lead General Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on your coaching and development strategies.
✨Understand P&L Management
Familiarise yourself with P&L management concepts, as this role requires financial accountability. Be ready to discuss how you've improved revenue and reduced costs in previous positions.
✨Emphasise Compliance Knowledge
Since the role involves ensuring compliance with Food Safety and Health & Safety standards, brush up on relevant regulations. Be prepared to discuss your experience with audits and maintaining operational standards.
✨Prepare for Scenario-Based Questions
Expect questions about handling unexpected challenges, such as staff shortages or customer complaints. Think of specific instances where you've successfully navigated these situations and be ready to share your problem-solving approach.
