At a Glance
- Tasks: Lead and inspire teams at Starbucks & Cafe Local to deliver exceptional service.
- Company: Join a global leader in food travel with a passion for quality.
- Benefits: Enjoy a competitive salary, discounts, flexible working, and wellbeing support.
- Other info: Opportunities for apprenticeships and ongoing development in a supportive environment.
- Why this job: Make a real impact every day while developing your leadership skills.
- Qualifications: Previous Starbucks experience preferred; strong leadership and coaching skills required.
The predicted salary is between 35000 - 35000 € per year.
We’re looking for an inspirational leader to lead our teams at Starbucks & Cafe Local. You'll have the opportunity to make a difference every day, as you lead your team and business to deliver exceptional customer service and operational excellence. If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.
Salary & Benefits
- Competitive salary of £35,000 p.a.
- Discounted meal on shift
- Colleague discount – up to 50%
- Friends & Family discount – up to 20% (T&C apply)
- Flexible working
- Management bonus scheme
- Access to digital GPs, 24/7 helpline for you & family
- Wellbeing support and family‑friendly leave
- Variety of networks to support you – Neurodiversity, LGBTQ+ and many more
- Life assurance
- Apprenticeships and ongoing development opportunities
- Share incentive plan (SIP)
Responsibilities
- Recruit and train the best people for your teams, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills.
- Coach your teams to be passionate and knowledgeable about the products in your units, building its brand and providing customers with the right range, quality, and service to ensure they keep coming back.
- Lead your teams in driving trade activity and use your expertise and knowledge to grow sales and maximise profit.
- Lead and build your teams’ knowledge to deliver and sustain business Change Plans and resource‑planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root‑cause issues, with sustainable solutions and continual reviews.
- Ensure the units are in line with the guidance provided by internal systems.
- Build strong stakeholder management and trusted relationships with our clients and partners.
- The safety of your colleagues is your top priority, and you ensure your units are always trading legally by coaching the team to use all security tools available to provide a safer place to work.
Qualifications
SSP is proud to be an equal opportunity employer who seeks to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
General Manager in Gloucester employer: SSP UK & Ireland
As a General Manager at Starbucks in Cheltenham Station and Cafe Local at Gloucester Station, you will be part of a dynamic team that values exceptional customer service and operational excellence. Our inclusive work culture fosters personal and professional growth, offering extensive development opportunities, flexible working arrangements, and a range of wellbeing support initiatives. With competitive benefits including generous discounts and a management bonus scheme, we are committed to making your experience both rewarding and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Gloucester
✨Tip Number 1
Network like a pro! Reach out to your connections in the food and travel industry, especially those who have worked at Starbucks or similar places. A friendly chat can lead to insider info about job openings or even a referral!
✨Tip Number 2
Show off your leadership skills! When you get the chance to meet potential employers, share specific examples of how you've inspired teams in the past. We want to see that passion for coaching and developing others!
✨Tip Number 3
Be ready for situational questions! Prepare to discuss how you'd handle various scenarios in a busy café environment. Think about how you’d drive sales or resolve customer complaints – we love seeing your problem-solving skills in action!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Starbucks and Cafe Local. Let’s make it happen!
We think you need these skills to ace General Manager in Gloucester
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for food and travel in your application. Share any relevant experiences that highlight your love for customer service and how you can inspire your team to deliver exceptional results.
Tailor Your CV:Make sure your CV is tailored to the General Manager role. Highlight your previous Starbucks experience and any leadership roles you've held, showcasing how you've developed teams and driven sales.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Mention specific examples of how you've led teams and improved customer experiences in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at SSP UK & Ireland
✨Know Your Starbucks Inside Out
Before the interview, brush up on your knowledge of Starbucks' products, values, and customer service standards. Being able to discuss specific drinks or food items and how they align with the brand will show your passion and expertise.
✨Showcase Your Leadership Skills
Prepare examples from your previous experience where you successfully led a team. Highlight how you motivated your staff, resolved conflicts, and improved performance. This is crucial for a General Manager role, so make sure your stories are clear and impactful.
✨Understand Operational Excellence
Familiarise yourself with operational best practices in the food and beverage industry. Be ready to discuss how you would implement these practices at Starbucks and Cafe Local, ensuring exceptional service and maximising profit.
✨Engage with the Interviewers
Don’t just answer questions; engage with your interviewers. Ask insightful questions about their expectations for the role and the company culture. This shows your genuine interest and helps you assess if it’s the right fit for you too.
