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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and operational excellence.
- Company: Join the global food travel experts, offering delicious options for travelers.
- Benefits: Enjoy up to 50% colleague discount, digital GP access, wellbeing support, and more.
- Why this job: Make a difference daily while developing your leadership skills in a vibrant environment.
- Qualifications: Looking for an inspirational leader with a passion for food and team development.
- Other info: SSP is an equal opportunity employer, welcoming diverse backgrounds and perspectives.
The predicted salary is between 31200 - 52000 £ per year.
About the Role
General Manager – Casual Dining – London
If you’re passionate about food and travel, you’ve come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you’re flying, taking a train, or just passing by, we have the best food and drink options for you.
We work with more than 500 brands, from our creations like Upper Crust, Millie’s Cookies, Café Local, and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.
As a General Manager, you’ll be rewarded with a competitive salary of up to £52,000 p.a. and enjoy:
- Colleague discount – up to 50%
- Flexible working
- Management bonus scheme
- Help at Hand – which includes access to digital GPs, 24/7 helpline for you & family
- Wellbeing support through Retail Trust and family friendly leave
- Variety of networks to support you, Neurodiversity, LGBTQ and many more
- Life insurance
- Apprenticeships and ongoing development opportunities
- Share incentive plan (SIP)
We’re looking for an inspirational leader to join our team. You’ll have the opportunity to make a difference every day, as you lead your team and business to deliver exceptional customer service and operational excellence.
As General Manager you will:
- Recruit and train the best people for your team, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills.
- Coach your team to be passionate and knowledgeable about the products in your unit, building its brand and providing customers with the right range, quality, and service to ensure they keep coming back.
- Lead your team in the driving of trade activity and use your expertise and knowledge to grow sales and maximise profit.
- Lead and build your team’s knowledge to deliver and sustain business Change Plans and resource-planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews.
- Ensure the unit is in line with the guidance provided by internal systems.
- Build strong stakeholder management and trusted relationships with our clients and partners.
- The safety of your colleagues is your top priority, and you ensure your unit is always trading legally by coaching the team to use all security tools available to provide a safer place to work.
SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
Start the best part of your journey with us!
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General Manager employer: SSP UK & Ireland
Contact Detail:
SSP UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Familiarize yourself with the latest trends in casual dining and food travel. Understanding what customers are looking for can help you demonstrate your passion for the industry during interviews.
✨Tip Number 2
Network with professionals in the food and hospitality sector. Attend industry events or join relevant online groups to connect with potential colleagues and learn more about the company culture.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to share specific examples of how you've driven sales and improved customer service.
✨Tip Number 4
Research SSP's values and mission. Being able to articulate how your personal values align with theirs will show that you're a great fit for the role and the company.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the General Manager position. Understand the key responsibilities and required skills, so you can tailor your application to highlight your relevant experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and travel, as well as your leadership experience. Use specific examples from your past roles to demonstrate how you have successfully led teams and improved customer service.
Highlight Relevant Experience: In your CV, focus on your previous management roles, particularly in the casual dining or hospitality sector. Emphasize your achievements in driving sales, training staff, and improving operational efficiency.
Showcase Your Leadership Style: Make sure to convey your leadership style in both your CV and cover letter. Discuss how you inspire and motivate your team, and provide examples of how you've developed others' skills and capabilities.
How to prepare for a job interview at SSP UK & Ireland
✨Show Your Passion for Food and Travel
Make sure to express your enthusiasm for the food and travel industry during the interview. Share personal experiences that highlight your love for culinary experiences and how they relate to customer service.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led teams in the past. Discuss your approach to coaching and developing team members, as well as how you handle challenges and drive performance.
✨Understand Operational Excellence
Familiarize yourself with the key operational metrics relevant to the role. Be ready to discuss how you would implement strategies to improve efficiency and customer satisfaction in a casual dining environment.
✨Build Relationships
Highlight your experience in stakeholder management. Discuss how you have built trusted relationships with clients and partners in previous roles, and how you plan to do the same in this position.
