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- Tasks: Lead a dynamic team, manage daily operations, and ensure excellent customer service.
- Company: Join SSP UK & Ireland, partnering with M&S to serve customers in vibrant locations.
- Benefits: Enjoy discounted meals, employee discounts, and award-winning training opportunities.
- Why this job: Perfect for energetic individuals who thrive in fast-paced environments and love leading teams.
- Qualifications: Must be 18+ with previous experience in retail or hospitality leadership.
- Other info: Flexible part-time shifts available, with extra pay for late-night hours.
The predicted salary is between 27600 - 38400 ÂŁ per year.
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RETAIL DUTY MANAGER – M&S SIMPLY FOOD, SUTTON STATION
Pay Rate: ÂŁ13.30 per hour + as a little incentive, you will earn an extra ÂŁ1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to ÂŁ14.80 per hour.
Shift Pattern: Part-Time (20 hrs) . Shifts between 5am and 11pm, any 5 shifts out of 7. Working flexibly across weekdays, weekends, bank and public holidays.
Join our Retail Team as a Duty Manager where the energy’s high and the vibe is friendly! SSP works with M&S to serve thousands of happy customers in airports and train stations across the UK & Ireland. Every shift is a chance to meet new people and learn something new – perfect for people who love to stay on the go!
ABOUT YOU:
- Retail moves fast – and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Retail Duty Manager role’s got your name on it.
- Due to some responsibilities within theRetail Duty Managerrole, applicants willneed to be 18 years of age or over to perform certain tasks or work on certain shifts.
ABOUT THE RETAIL DUTY MANAGER ROLE:
- Take ownership of opening, closing, and daily operations while solving problems on the fly.
- Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
- Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
- Results focussed, staying informed about unit performance and championing improvements.
- Previous experience leading a team in a busy Hospitality or Retail environment is ideal!
As a Retail Duty Manager We Will Offer You
- Discounted Meal while on shifts.
- Employee Discounts.
- Friends and Family Discount App.
- Award-winning training, apprenticeships and development programs.
- Health & Wellbeing Support.
- A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.
Step up, lead brilliantly and apply today to join SSP as a Retail Duty Manager!
At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
Hospitality
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Duty Manager M&S employer: SSP UK & Ireland
Contact Detail:
SSP UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager M&S
✨Tip Number 1
Familiarise yourself with M&S Simply Food's product range and customer service standards. This knowledge will help you demonstrate your understanding of the brand during any discussions or interviews.
✨Tip Number 2
Highlight your leadership skills by sharing specific examples of how you've successfully managed a team in a fast-paced environment. This will show that you're ready to take on the responsibilities of a Duty Manager.
✨Tip Number 3
Be prepared to discuss how you handle busy shifts and maintain a positive atmosphere. Think of scenarios where you've solved problems quickly and effectively, as this is crucial for the role.
✨Tip Number 4
Network with current or former employees of SSP or M&S. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Duty Manager M&S
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Retail Duty Manager. Highlight your leadership skills and experience in a fast-paced retail or hospitality environment in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your ability to lead a team, manage operations, and deliver excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've successfully led teams or improved customer satisfaction in previous positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at SSP UK & Ireland
✨Show Your Leadership Skills
As a Duty Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities during the interview. Share specific examples of how you've successfully managed a team in a busy environment, highlighting your problem-solving skills and ability to keep morale high.
✨Understand the Company Culture
Familiarise yourself with SSP's values and the friendly, energetic atmosphere they promote. During the interview, express how your personal values align with theirs and how you can contribute to maintaining a positive work environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle real-life situations in a retail setting. Think about past experiences where you had to resolve conflicts or improve customer service, and be ready to discuss these in detail.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the role and the team. This shows your genuine interest in the position and helps you gauge if the company is the right fit for you.
