At a Glance
- Tasks: Lead a dynamic team in a high-energy retail environment and ensure excellent customer service.
- Company: Join SSP UK & Ireland, a leader in retail and hospitality.
- Benefits: Enjoy employee discounts, flexible schedules, and health support.
- Other info: Great opportunities for career growth and comprehensive training provided.
- Why this job: Be part of a vibrant team and create a welcoming atmosphere for customers.
- Qualifications: Must have at least one year of supervisory experience in hospitality or retail.
The predicted salary is between 12 - 15 € per hour.
SSP UK & Ireland is hiring a Duty Manager for M&S Simply Food at Birmingham New Street Station. The role offers part-time and full-time opportunities, focusing on creating a welcoming atmosphere and supporting team operations.
Applicants must have at least one year of supervisory experience in hospitality or retail.
Benefits include:
- Employee discounts
- Comprehensive training programs
- Health and wellbeing support
Flexible schedules are available, with competitive pay rates and additional compensation for shift work.
Duty Manager - High-Volume Retail & Hospitality Lead employer: SSP UK & Ireland
SSP UK & Ireland is an excellent employer, offering a dynamic work environment at the bustling Birmingham New Street Station. With a strong focus on employee wellbeing, comprehensive training programmes, and flexible scheduling, we empower our Duty Managers to thrive in their roles while enjoying competitive pay and generous discounts. Join us to be part of a supportive team that values growth and creates memorable experiences for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - High-Volume Retail & Hospitality Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and hospitality sectors. We all know someone who knows someone, so don’t be shy about asking for introductions or advice.
✨Tip Number 2
Prepare for the interview by researching M&S Simply Food and understanding their values. We want you to show how you can create that welcoming atmosphere they’re after, so think of examples from your past experience that highlight your skills.
✨Tip Number 3
Practice makes perfect! Grab a friend and do some mock interviews. We can’t stress enough how important it is to feel confident when discussing your supervisory experience and how you’ve led teams in high-pressure environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals ready to join our team at SSP UK & Ireland.
We think you need these skills to ace Duty Manager - High-Volume Retail & Hospitality Lead
Some tips for your application 🫡
Show Your Experience:Make sure to highlight your supervisory experience in hospitality or retail. We want to see how you've led teams and created welcoming atmospheres in your previous roles.
Tailor Your Application:Don’t just send a generic application! We love it when you customise your CV and cover letter to reflect the specific skills and experiences that match the Duty Manager role at M&S Simply Food.
Be Yourself:Let your personality shine through in your application. We’re looking for someone who can create a positive environment, so don’t be afraid to show us what makes you unique!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team.
How to prepare for a job interview at SSP UK & Ireland
✨Know the Company
Before your interview, take some time to research SSP UK & Ireland and their M&S Simply Food brand. Understand their values, mission, and what makes them stand out in the retail and hospitality sector. This knowledge will help you tailor your answers and show that you're genuinely interested in the role.
✨Highlight Your Experience
Since the role requires at least a year of supervisory experience, be ready to discuss specific examples from your past roles. Think about times when you led a team, handled customer complaints, or improved operations. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Showcase Your People Skills
Creating a welcoming atmosphere is key for this position. Be prepared to talk about how you engage with customers and support your team. Share anecdotes that demonstrate your ability to foster a positive environment, resolve conflicts, and motivate others.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training programs, or how they measure success in this role. This shows your enthusiasm and helps you determine if the company culture aligns with your values.
