At a Glance
- Tasks: Lead a dynamic team in a fast-paced hospitality environment and ensure excellent customer service.
- Company: Join SSP, working with iconic brands like Starbucks and Burger King.
- Benefits: Earn £13.75 per hour plus an extra £1.50 for night shifts, with employee discounts.
- Other info: Enjoy award-winning training and career development opportunities in a vibrant team.
- Why this job: Make an impact every day while enjoying the buzz of a busy airport setting.
- Qualifications: Previous leadership experience in hospitality or retail preferred; must be 18+.
The predicted salary is between 30000 - 40000 £ per year.
Pay Rate: £13.75 per hour + an extra £1.50 per hour for hours worked between midnight and 6am.
We have Full Time (30-40hrs) roles available. Hours of operation are 3am to 9pm. Working flexibly across weekdays, weekends, bank and public holidays.
Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!
About You: Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role’s got your name on it. 5 years of references and Criminal Record Check required. Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
About The Duty Manager Role: Take ownership of opening, closing, and daily operations while solving problems on the fly. Lead your team through busy shifts, keeping the energy high and the atmosphere positive. Inspire your team to deliver great customer service, be the go-to person for customer and team queries. Results focused, staying informed about unit performance and championing improvements. Previous experience leading a team in a busy Hospitality or Retail role is preferred.
As a Duty Manager We Will Offer You:
- Discounted Meal while on shifts.
- Employee Discounts.
- Friends and Family Discount App.
- Award-winning training, apprenticeships and development programs.
- Health & Wellbeing Support.
- A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.
Step up, lead brilliantly and apply today to join SSP as a Duty Manager! At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.
Duty Manager - Fast-Paced Hospitality Leader (Night Shifts) employer: SSP UK & Ireland
Join SSP as a Duty Manager at Newcastle International Airport, where you'll thrive in a vibrant and fast-paced hospitality environment. Enjoy competitive pay, flexible hours, and a range of employee benefits including discounted meals and comprehensive training programmes that foster personal and professional growth. With a commitment to diversity and a supportive work culture, SSP offers an exciting opportunity to lead a dynamic team while delivering exceptional service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - Fast-Paced Hospitality Leader (Night Shifts)
✨Tip Number 1
Get to know the company culture! Before your interview, check out SSP's social media and website. Understanding their vibe will help you connect with the team and show you're genuinely interested in being part of the action.
✨Tip Number 2
Practice your leadership stories! Think of times when you've led a team or solved problems under pressure. Be ready to share these experiences during your interview to demonstrate that you can thrive in a fast-paced environment.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look sharp and professional. It’s all about making a great first impression, especially in hospitality where appearance matters.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate why you’re the perfect fit for the Duty Manager position!
We think you need these skills to ace Duty Manager - Fast-Paced Hospitality Leader (Night Shifts)
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the fast-paced hospitality scene shine through! Share specific experiences that highlight your leadership skills and how you thrive in busy environments. We want to see your enthusiasm for making every shift a great one!
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Duty Manager role. Highlight relevant experience in hospitality or retail, especially any leadership roles you've had. We appreciate when applicants take the time to connect their skills with what we’re looking for at SSP.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your experience and skills quickly, so make it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details about the role and our company culture there, which can help you tailor your application even more.
How to prepare for a job interview at SSP UK & Ireland
✨Know Your Stuff
Before the interview, make sure you’re familiar with SSP and its brands like Starbucks. Understand their values and what makes them tick. This will help you show genuine interest and align your answers with their mission.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a team in a fast-paced environment. Prepare examples from your past experiences where you successfully led a team, resolved conflicts, or improved service. Be ready to discuss how you keep the energy high during busy shifts!
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a difficult customer or managing a busy shift. Think through your responses ahead of time, focusing on problem-solving and maintaining a positive atmosphere.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the role or the company culture. This shows you’re engaged and serious about the position. You might ask about team dynamics or how they support employee development.
