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For Companies At a Glance
- Tasks: Lead a dynamic team in a fast-paced hospitality environment and ensure excellent customer service.
- Company: Join SSP, a leader in the hospitality industry with iconic brands.
- Benefits: Enjoy competitive pay, discounted meals, and health support.
- Why this job: Make an impact every day while thriving in a vibrant atmosphere.
- Qualifications: Previous experience in hospitality or retail leadership preferred.
- Other info: Flexible shifts and opportunities for personal development await you.
The predicted salary is between 13 - 16 £ per hour.
Pay Rate: £13.80 per hour + an extra £1.50 per hour for hours worked between midnight and 6 am. We have Full Time (30-40hrs) roles available. Shift times vary between 8am and 11pm. Working flexibly across weekdays, weekends, bank and public holidays.
Join our team as a Duty Manager and step into the buzz of hospitality leadership at SSP. Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!
About You
Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role’s got your name on it. 5 years of references and Criminal Record Check required. Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
About the Duty Manager Role
Take ownership of opening, closing, and daily operations while solving problems on the fly. Lead your team through busy shifts, keeping the energy high and the atmosphere positive. Inspire your team to deliver great customer service, be the go-to person for customer and team queries. Results focused, staying informed about unit performance and championing improvements. Previous experience leading a team in a busy Hospitality or Retail role is preferred.
As a Duty Manager We Will Offer You
- Discounted meals while on shifts.
- Employee Discounts.
- Friends and Family Discount App.
- Award-winning training, apprenticeships and development programs.
- Health & Wellbeing Support.
- A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.
Step up, lead brilliantly and apply today to join SSP as a Duty Manager! At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.
Duty Manager employer: SSP UK & Ireland
Contact Detail:
SSP UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Get to know the company culture! Before your interview, check out SSP's social media and website. Understanding their vibe will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. This will help you feel more confident and articulate when discussing your experience leading teams in hospitality.
✨Tip Number 3
Show off your leadership skills! Be ready to share specific examples of how you've motivated your team during busy shifts. Highlighting your ability to keep the energy high will make you stand out as a candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the SSP family and ready to step up as a Duty Manager.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through! Share specific experiences that highlight your leadership skills and how you thrive in fast-paced environments. We want to see your enthusiasm!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Duty Manager role. Highlight relevant experience, especially in leading teams and delivering excellent customer service. This shows us you’re serious about joining our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate – we promise!
How to prepare for a job interview at SSP UK & Ireland
✨Know the Company and Its Brands
Before your interview, do a bit of homework on SSP and the brands they work with, like Starbucks and Burger King. Understanding their values and what makes them tick will help you connect your experience to their needs.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a team, so be ready to share specific examples of how you've successfully managed people in high-pressure situations. Think about times when you motivated your team or resolved conflicts.
✨Demonstrate Problem-Solving Abilities
The role requires quick thinking and problem-solving on the fly. Prepare to discuss scenarios where you've had to think on your feet and how you handled unexpected challenges during busy shifts.
✨Emphasise Customer Service Excellence
Customer service is key in hospitality. Be prepared to talk about your approach to delivering great service and how you inspire your team to do the same. Share any metrics or feedback that highlight your success in this area.
