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For Companies At a Glance
- Tasks: Lead a dynamic team, manage daily operations, and ensure excellent customer service.
- Company: Join SSP UK & Ireland, a vibrant company serving customers at airports and train stations.
- Benefits: Earn £13.30 per hour plus extra for night shifts, with employee discounts and free parking.
- Why this job: Perfect for those who thrive in fast-paced environments and love leading teams.
- Qualifications: Previous experience in retail or hospitality leadership is preferred.
- Other info: Enjoy award-winning training and great career development opportunities.
The predicted salary is between 27600 - 38400 £ per year.
Overview
About The Role
We are SSP The Food Travel Experts. We are experts in creating and running food outlets in locations where people are on the move. Whether it’s jetting off somewhere more exotic, getting on a train or stopping off at a motorway service area, we will make sure the food and drink on offer is the ideal selection to meet the needs of the many different types of travellers.
Become a vital part of our SSP family!
Role
- We are looking for Team Leaders with a passion for great customer service. To be successful you will have some experience of leading a team in the past and feel confident to take responsibility for the day to day running of the business, you will work on shift with the team to create a positive and engaging atmosphere to bring the best out of your team.
- A Team Leader plays an important role in the day to day running of the business supporting the management team with opening and closing and some financial aspects of the unit, also ensures best brand practise is followed and we are providing a safe and clean environment for our customers and team.
Airport requirements
Airport only: Please note all successful candidates are required to provide a full 5 year work history and undergo a Criminal Record Check to comply with Airport Security regulations.
Apply
Fancy finding out more? Apply now!
Diversity and Inclusion
Diversity and Inclusion is a priority at SSP. We are an equal opportunities employer committed to engaging all of our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities. We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity and orientation.
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Duty Manager employer: SSP UK & Ireland
Contact Detail:
SSP UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on SSP and their values. This will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions count, and you want to show that you’re ready to lead a team in a busy environment.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Duty Manager role shine through! We want to see how much you love leading teams and providing great customer service. Share specific examples of your experience in retail or hospitality that highlight your energy and commitment.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight relevant experience and skills that match what we’re looking for in a Retail Duty Manager. Use keywords from the job listing to show us you understand the role and are a perfect fit!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and get straight to the facts about your experience and skills. This will help us quickly see why you’d be a great addition to our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be on your way to joining our fantastic team!
How to prepare for a job interview at SSP UK & Ireland
✨Know the Company
Before your interview, take some time to research SSP and their partnership with M&S. Understanding their values, mission, and the specific role of a Duty Manager will help you tailor your answers and show genuine interest.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a team in a fast-paced environment. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved customer service. This will demonstrate your capability to inspire and manage effectively.
✨Be Ready for Scenario Questions
Expect questions that assess how you'd handle real-life situations on the job. Think about scenarios like managing a busy shift or dealing with a difficult customer. Practising your responses can help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready to ask the interviewer. Inquire about team dynamics, training opportunities, or what a typical day looks like for a Duty Manager. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
