Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers at Carlisle Station, managing stock and ensuring top-notch service.
- Company: Join TransPennine Express, a leading provider in the British Railway catering industry.
- Benefits: Enjoy up to 75% discounts, flexible working, and health support.
- Why this job: Be part of a dynamic team with growth opportunities and a vibrant culture.
- Qualifications: Must be 18+; no prior experience needed as full training is provided.
- Other info: Internal promotions are common; enjoy a supportive and inclusive work environment.
Customer Service Assistant for TransPennine Express (TPE) at Carlisle Station.
Pay Rate: £13.20 per hour.
Hours: Full Time (39 hours).
Shifts: Rotational shifts between 6am and 9pm, including some weekends.
Applicants must be 18 years or over to perform certain responsibilities or work on specific shifts.
We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK, we are committed to delivering a First-Class service consistently.
As a Customer Service Assistant, you will:
- Operate platform trucks for train-side deliveries (full training provided).
- Load and unload catering equipment and stock from TPE trains.
- Assemble orders and manage stock control.
- Comply with Health & Safety and Food Hygiene Regulations.
Why join us as a Customer Service Assistant?
At Rail Gourmet, we offer more than jobs; we provide dynamic career opportunities and a host of benefits:
- Employee Discounts: Up to 50% off on various SSP brands and franchises across the UK such as M&S, Burger King, Starbucks, Upper Crust, etc. Up to 75% discount on SSP brands during work hours.
- Friends and Family App: 20% discount across our Catering, Whistlestop, and Urban Express units (T&C apply).
- Learn while you Earn: Access to training, apprenticeships, and development programs.
- Internal Growth Opportunities: 70% of our Managers are promoted internally.
- Help@Hand App: Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline for you and your loved ones.
- Health and Wellbeing Support: Retail Trust, flexible working, family-friendly leave.
- Inclusive Culture: Support networks for LGBTQ+, Women’s Network, Neurodiversity, Disability, and more.
- Financial Support: UK Pension Plans, Life assurance, Share Incentives, Cycle to Work Scheme, competitive pay, Earned Pay advances, and loans up to £5000.
- Referral Rewards: £400 for successful referrals.
- Holiday Allowance: 28 days pro-rata, including Bank Holidays.
- Rewards & Recognition: RG Stars, Extra Mile Vouchers, etc.
- Travel and Leisure Pass: For TPE after probation.
Interested in joining Rail Gourmet? Apply now and start the best part of your journey as a Customer Service Assistant.
SSP is proud to be an equal-opportunity employer, seeking talented individuals from diverse backgrounds, skills, and perspectives.
Customer Services Assistant employer: SSP UK & Ireland
Contact Detail:
SSP UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Assistant
✨Tip Number 1
Familiarise yourself with the services offered by TransPennine Express and Rail Gourmet. Understanding their operations and customer service ethos will help you demonstrate your enthusiasm and alignment with their values during any interviews.
✨Tip Number 2
Highlight any previous experience in customer service or hospitality roles. Be ready to share specific examples of how you've handled challenging situations or provided excellent service, as this will show your capability for the role.
✨Tip Number 3
Prepare to discuss your availability for rotational shifts, including weekends. Being flexible with your schedule can set you apart from other candidates, as it shows your commitment to meeting the needs of the business.
✨Tip Number 4
Research Health & Safety and Food Hygiene Regulations relevant to the catering industry. Showing that you have a basic understanding of these regulations can demonstrate your readiness to comply with important workplace standards.
We think you need these skills to ace Customer Services Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Customer Service Assistant at TransPennine Express. Tailor your application to highlight relevant skills and experiences.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, any relevant training, and skills that align with the role. Use bullet points for clarity and keep it concise.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific reasons why you want to work for TransPennine Express and how you can contribute to their commitment to delivering a First-Class service.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial in customer service roles.
How to prepare for a job interview at SSP UK & Ireland
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Customer Service Assistant. Familiarise yourself with tasks like operating platform trucks, managing stock control, and complying with health and safety regulations.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight your ability to handle difficult situations and how you ensure customer satisfaction, as this is crucial for the role.
✨Demonstrate Teamwork
Since the role involves working in a team environment, be ready to discuss how you collaborate with others. Share instances where you contributed to a team goal or supported colleagues during busy periods.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about training opportunities, the company culture, or what a typical day looks like for a Customer Service Assistant. This shows your genuine interest in the position.
