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- Tasks: Assist customers at York Train Station, handling deliveries and stock control.
- Company: Join SSP UK & Ireland, a leading provider of catering services in the railway industry.
- Benefits: Enjoy discounts up to 75%, flexible working, and health support.
- Why this job: Dynamic career growth with training, diverse culture, and internal promotions.
- Qualifications: Must be 18+ for certain tasks; no prior experience needed.
- Other info: Full-time role with rotational shifts; apply now to start your journey!
Customer Service Assistant for TransPennine Express (TPE) at York Train Station.
Pay Rate: £13.20 per hour.
Hours: Full Time (40 hours).
Shifts: Rotational shifts between 5am and 9pm, including some weekends.
Due to some responsibilities within the Customer Service Assistant role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.
As a Customer Service Assistant, you’ll be responsible for:
- Operating platform trucks for train-side deliveries (Full training provided).
- Loading/offloading catering equipment/stock from TPE trains.
- Order assembly and stock control.
- Complying with Health & Safety/Food Hygiene Regulations.
Why join as Customer Service Assistant?
- Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK such as M&S, Burger King, Starbucks, Upper Crust etc. Up to 75% discount off on SSP brands during work hours.
- Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units. (T&C apply).
- Learn while you Earn: Access to award-winning training, apprenticeships and development.
- Internal Growth Opportunities: Build your career with us! 70% of our Managers are internal promotions.
- Help@Hand App: Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline for you and your loved ones.
- Health and Wellbeing Support: Retail Trust, flexible working, family-friendly leave.
- Culture: We value diverse backgrounds, offering support networks for LGBTQ+, Women’s Network, Neurodiversity, Disability, and more.
- Financial Support: UK Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, Advance earned pay, and up to £5000 Loans repaid through salary.
- Referral Rewards: Get rewarded with £400 for successful referrals.
- Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
- Rewards & Recognition: such as RG Stars, Extra Mile Vouchers, and more.
- Travel and Leisure Pass: Duty and Leisure pass for TPE after probation.
Feel like you could belong at Rail Gourmet? Apply now and embark on the best part of your journey as Customer Service Assistant.
SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.
Customer Services Assistant employer: SSP UK & Ireland
Contact Detail:
SSP UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Assistant
✨Tip Number 1
Familiarise yourself with the specific duties of a Customer Service Assistant at TransPennine Express. Understanding the role's responsibilities, such as operating platform trucks and complying with health and safety regulations, will help you demonstrate your readiness during the interview.
✨Tip Number 2
Highlight any previous customer service experience you have, especially in fast-paced environments. Being able to share examples of how you've handled customer queries or complaints can set you apart from other candidates.
✨Tip Number 3
Show enthusiasm for the company and its values. Research SSP UK & Ireland and mention how their commitment to employee development and diverse culture aligns with your own career goals during your conversation.
✨Tip Number 4
Be prepared to discuss your availability for rotational shifts, including weekends. Flexibility is key in this role, so expressing your willingness to work varied hours can make a positive impression on the hiring team.
We think you need these skills to ace Customer Services Assistant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Assistant at SSP UK & Ireland. Familiarise yourself with the tasks mentioned in the job description, such as operating platform trucks and complying with health and safety regulations.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service or hospitality. Emphasise skills that align with the role, such as teamwork, communication, and problem-solving abilities. Mention any previous roles where you had to work in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Explain why you want to work for SSP UK & Ireland and how your background makes you a suitable candidate. Be sure to mention your availability for rotational shifts.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at SSP UK & Ireland
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Customer Service Assistant. Be prepared to discuss how your skills and experiences align with tasks like operating platform trucks and complying with health and safety regulations.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, think of examples from your past experiences where you provided excellent service. Highlight your ability to handle difficult situations and maintain a positive attitude.
✨Be Ready for Shift Work
The position involves rotational shifts, so be prepared to discuss your availability. Show that you are flexible and willing to work during weekends or early mornings, as this is crucial for the role.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could include inquiries about training opportunities, team culture, or growth within the company. It shows your genuine interest in the role and the organisation.
