At a Glance
- Tasks: Lead a team to deliver exceptional customer service at a busy rail station.
- Company: Join SSP UK & Ireland, a top provider in catering and onboard services.
- Benefits: Earn £16.46 per hour with flexible shifts and weekend work.
- Other info: Exciting opportunity to grow in a fast-paced environment.
- Why this job: Be part of a dynamic team that ensures first-class service for travellers.
- Qualifications: Must be 18+ with leadership skills and a passion for customer service.
The predicted salary is between 34100 - 34100 £ per year.
SSP UK & Ireland is hiring a Customer Service Team Leader for Eurostar Central Stores at St Pancras station. This full-time position offers a pay rate of £16.46 per hour with rotational shifts between 6am and 10:30pm, including weekends. Applicants must be 18 years or older due to specific responsibilities in the role.
Join a premier provider of catering and onboard services to the British Railway Industry, committed to delivering First-Class service consistently.
Customer Service Team Leader – Rail Station Catering employer: SSP UK & Ireland
SSP UK & Ireland is an exceptional employer, offering a dynamic work environment at the iconic St Pancras station. With a commitment to employee growth and development, we provide comprehensive training and opportunities for advancement within the catering and hospitality sector. Our team-oriented culture fosters collaboration and ensures that every member feels valued while delivering First-Class service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader – Rail Station Catering
✨Tip Number 1
Network like a pro! Reach out to current or former employees at SSP UK & Ireland on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and leadership. We want to show them that we can handle those rotational shifts and keep the team motivated!
✨Tip Number 3
Dress to impress! First impressions matter, especially in a customer service role. Let’s make sure we look sharp and professional when we walk into that interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set us apart from other candidates. It shows our enthusiasm for the role and keeps us fresh in their minds.
We think you need these skills to ace Customer Service Team Leader – Rail Station Catering
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for delivering top-notch customer service. Share any relevant experiences that highlight your commitment to providing a first-class experience, especially in a fast-paced environment like a rail station.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Customer Service Team Leader role. Use keywords from the job description to demonstrate that you understand what we're looking for and how your skills align with our needs.
Highlight Leadership Experience:As a Team Leader, showcasing your leadership skills is crucial. Include examples of how you've successfully led a team or managed a project, particularly in customer service settings. We want to know how you can inspire and motivate others!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. This way, your application will go straight to us, and we can review it promptly. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at SSP UK & Ireland
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in a catering context. Be ready to discuss how you would handle difficult customers or high-pressure situations, as this role is all about delivering first-class service.
✨Familiarise Yourself with Eurostar
Do some research on Eurostar and its services. Understanding their values and what they offer will help you align your answers with their expectations and show that you're genuinely interested in the company.
✨Prepare for Shift Work Questions
Since the role involves rotational shifts, be prepared to discuss your availability and how you manage work-life balance. Highlight any previous experience with shift work and how you adapt to different schedules.
✨Showcase Leadership Skills
As a Team Leader, you'll need to demonstrate your leadership abilities. Think of examples where you've successfully led a team or resolved conflicts. Be ready to explain your approach to motivating and supporting your team in a busy environment.
