At a Glance
- Tasks: Lead a dynamic team in a fast-paced hospitality environment and ensure excellent customer service.
- Company: Join SSP and work with iconic brands like Burger King and Starbucks.
- Benefits: Enjoy discounted meals, employee discounts, and award-winning training opportunities.
- Other info: Flexible shifts available, perfect for students looking to gain leadership experience.
- Why this job: Make an impact every day while thriving in a vibrant atmosphere.
- Qualifications: Previous experience in hospitality or retail leadership is preferred.
Pay Rate: £13.61 per hour
We have Full Time (40hrs) roles available. Variable Shift times: Friday & Saturday 5pm - 1am, Sunday 11am - 11pm, Monday & Tuesday 5pm - 11pm. Working flexibly across weekdays, weekends, bank and public holidays.
Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same – lead your team, deliver great service, and be part of the energy!
About You
Hospitality moves fast – if you thrive on action, love leading people, and want to make an impact every day, our Team Leader role’s got your name on it. Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
About the Duty Manager Role
Take ownership of opening, closing, and daily operations while solving problems on the fly. Lead your team through busy shifts, keeping the energy high and the atmosphere positive. Inspire your team to deliver great customer service, be the go-to person for customer and team queries. Results focused, staying informed about unit performance and championing improvements. Previous experience leading a team in busy hospitality or retail is ideal and/or if you’ve tackled night shifts before, even better!
As a Duty Manager We Will Offer You
- Discounted meal while on shifts.
- Employee discounts.
- Friends and family discount app.
- Award-winning training, apprenticeships and development programs.
- Health & wellbeing support.
- A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.
Diversity Statement
At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.
Duty Manager - East Croydon BK employer: SSP UK & Ireland
At SSP, we pride ourselves on being an exceptional employer, offering a dynamic work environment at East Croydon Station where no two days are the same. As a Duty Manager, you'll enjoy competitive pay, flexible shifts, and a range of benefits including discounted meals and employee discounts, alongside award-winning training and development opportunities to help you grow in your career. Join our vibrant team and lead with energy while making a real impact in the bustling world of hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - East Croydon BK
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like SSP UK & Ireland. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to SSP UK & Ireland
Don't be shy about reaching out to SSP UK & Ireland directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager - East Croydon BK
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about SSP UK & Ireland and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at SSP UK & Ireland
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
