At a Glance
- Tasks: Lead a dynamic team and ensure top-notch customer service during busy night shifts.
- Company: Join SSP UK & Ireland at M&S Gatwick Airport for an exciting retail experience.
- Benefits: Enjoy discounted parking, meals, and health support while you work.
- Other info: Great opportunity for career growth in a vibrant airport setting.
- Why this job: Be part of a fast-paced environment and develop your leadership skills.
- Qualifications: Must be 18+, with prior leadership experience in hospitality or retail preferred.
The predicted salary is between 30000 - 40000 € per year.
SSP UK & Ireland is looking for a Nightshift Retail Duty Manager at M&S Gatwick Airport North Terminal. The role involves overseeing daily operations, leading a team through busy shifts, and ensuring excellent customer service.
Candidates should thrive in a fast-paced environment, be 18 or older, and ideally have prior leadership experience in hospitality or retail.
The position offers benefits including discounted parking and meals during shifts, as well as health and wellbeing support.
Nightshift Retail Team Lead – Drive Service and Impact in Crawley employer: SSP UK & Ireland
SSP UK & Ireland is an exceptional employer, offering a dynamic work environment at the bustling M&S Gatwick Airport North Terminal. With a strong focus on employee wellbeing, we provide benefits such as discounted parking and meals during shifts, alongside ample opportunities for career growth in the fast-paced hospitality sector. Join us to lead a dedicated team and make a meaningful impact while enjoying the unique atmosphere of airport retail.
StudySmarter Expert Advice🤫
We think this is how you could land Nightshift Retail Team Lead – Drive Service and Impact in Crawley
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and hospitality sectors. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your past experiences align with leading a team and delivering excellent customer service. We want you to shine when it comes to showcasing your leadership skills!
✨Tip Number 3
Dress the part! When heading to an interview, make sure you look smart and professional. First impressions matter, especially in a customer-focused role like this one. Show them you mean business!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you that Nightshift Retail Team Lead position!
We think you need these skills to ace Nightshift Retail Team Lead – Drive Service and Impact in Crawley
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight any previous leadership experience you have in hospitality or retail. We want to see how you've successfully led a team and managed busy shifts, so share specific examples that showcase your skills.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Nightshift Retail Team Lead role. We love seeing candidates who understand our values and can demonstrate how they align with the job description.
Emphasise Customer Service:Since this role is all about ensuring excellent customer service, make sure to include any relevant experiences where you’ve gone above and beyond for customers. We want to know how you handle challenges and keep customers happy!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to provide all the necessary information we need to consider your application thoroughly.
How to prepare for a job interview at SSP UK & Ireland
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Nightshift Retail Team Lead. Familiarise yourself with the daily operations at M&S Gatwick Airport and think about how you can contribute to leading a team effectively during busy shifts.
✨Showcase Your Leadership Skills
Since prior leadership experience is ideal for this role, prepare examples from your past where you've successfully led a team. Highlight situations where you motivated others, resolved conflicts, or improved customer service, as these will resonate well with the interviewers.
✨Demonstrate Your Customer Service Savvy
Customer service is key in retail, especially in a fast-paced environment like an airport. Be ready to discuss how you would handle challenging customer interactions and ensure that your team maintains high service standards, even under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face during night shifts, or how success is measured in this role. This shows your genuine interest and helps you gauge if the position is the right fit for you.
