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- Tasks: Lead a dynamic team during night shifts and ensure smooth operations.
- Company: Join SSP at M&S Gatwick Airport, a vibrant retail environment.
- Benefits: Enjoy discounted meals, parking, and employee discounts.
- Other info: Fast-paced role with excellent training and development opportunities.
- Why this job: Make an impact every night while leading a passionate team.
- Qualifications: Experience in hospitality or retail leadership is preferred.
The predicted salary is between 30000 - 32000 £ per year.
About The Role
Nightshift Retail Duty Manager – M&S Gatwick Airport North Terminal.
Pay: £15.75 per hour (base £14.25 + £1.50 for 00:00–06:00). Full‑time (37.5 hrs per week); night shifts 9:00 pm–8:00 am, any five of seven shifts; may occasionally work daytime shifts. Flexibility across weekdays, weekends, bank, and public holidays.
We work with M&S to serve thousands of customers in airports and train stations across the UK & Ireland.
About You
Thrives on action, loves leading people, and wants to make an impact every day. Must be 18 years or over to perform certain tasks or work certain shifts.
Retail Duty Manager Role
- Take ownership of opening, closing, and daily operations while solving problems on the fly.
- Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
- Inspire your team to deliver great customer service and serve as the go‑to person for customer and team queries.
- Remain results‑focused, staying informed about unit performance and championing improvements.
- Previous experience leading a team in a busy hospitality or retail environment is ideal.
We Will Offer You
- Discounted parking while on shift.
- Discounted meals while on shift.
- Employee discounts.
- Friends and family discount app.
- Award‑winning training, apprenticeships and development programs.
- Health & wellbeing support.
- A fast‑paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.
Apply Today
Step up, lead brilliantly and apply today to join SSP as a Retail Duty Manager! At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.
Nightshift Duty Manager in Crawley employer: SSP UK & Ireland
Contact Detail:
SSP UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nightshift Duty Manager in Crawley
✨Tip Number 1
Get to know the company culture! Before your interview, check out M&S's values and how they operate. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your leadership stories! Think of times when you've led a team or solved problems on the fly. Be ready to share these experiences during your interview to demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 3
Show off your customer service skills! Prepare examples of how you've gone above and beyond for customers in the past. This will highlight your commitment to delivering great service, which is key for the Nightshift Duty Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Nightshift Duty Manager in Crawley
Some tips for your application 🫡
Show Your Leadership Skills: In your application, make sure to highlight any experience you have in leading teams. We want to see how you've inspired others and created a positive atmosphere in busy environments.
Be Specific About Your Experience: When detailing your previous roles, focus on specific examples that demonstrate your problem-solving skills and ability to manage operations. We love seeing real-life scenarios where you've made an impact!
Tailor Your Application: Make sure to tailor your application to the Nightshift Duty Manager role. Use keywords from the job description to show us you understand what we're looking for and how you fit the bill.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into our hands quickly and efficiently!
How to prepare for a job interview at SSP UK & Ireland
✨Know Your Role Inside Out
Before the interview, make sure you understand the Nightshift Duty Manager role thoroughly. Familiarise yourself with the responsibilities like leading a team, managing operations, and delivering excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to share examples of your previous leadership experiences. Think about times when you motivated your team during busy shifts or resolved conflicts. Highlighting these experiences will demonstrate your capability to thrive in a fast-paced environment.
✨Emphasise Flexibility and Adaptability
Given the nature of night shifts and the need for flexibility, be ready to discuss your availability and willingness to work various shifts, including weekends and holidays. Showing that you can adapt to changing schedules will make you a more attractive candidate.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with questions about the company culture, team dynamics, and what success looks like in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.