Duty Manager in Coventry

DUTY MANAGER M&S SIMPLY FOOD, COVENTRY STATION

Previous Experience In a Similar Role Is Essential

Pay Rate: £13.61 per hour. As an incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £15.11 per hour.

Part Time position: 20 hours per week working flexibly on weekdays, weekends and bank holidays.

Requirements

• Shift times are scheduled between the hours of 5am – 9pm.
• You will have at least 1 year of experience working as a supervisor / manager in a similar high‑volume hospitality or retail role.
• Applicants must be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol.

Responsibilities

• Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
• Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go‑to person for day‑to‑day queries.
• Coordinate team efforts. You\’ll oversee the unit\’s opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
• Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
• Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
• Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team\’s success and delivering excellence in customer service.

Benefits

• 75% discount on your meal while on shift.
• Employee Discounts: Enjoy up to a 50% discount, including 20% off on alcoholic beverages, at various SSP brands and franchises across the UK.
• Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units (T&C apply).
• Continuous Growth: Access award‑winning training, apprenticeships (dependent on location) and development programmes, including Duty Manager Development Programme and Chef Academy.
• Colleague Rewards: from shopping discounts, GP appointments, 24/7 helpline to financial and wellbeing support for you and your loved ones.
• Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family‑friendly leave.
• Culture: We value diversity and inclusion at SSP, with networks to support you such as LGBTQ+, Women’s Network, Neurodiversity and Disability.
• Activities: Barista Competition, Millie’s Cookies Ice off Challenge.
• Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more.

SSP are proud to be an equal opportunity employer who seeks to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.