At a Glance
- Tasks: Lead a dynamic team in a fast-paced airport environment, ensuring smooth operations and exceptional service.
- Company: Join SSP, a global leader in food travel with over 500 brands.
- Benefits: Enjoy competitive salary, generous discounts, flexible working, and career development opportunities.
- Other info: Be part of a diverse team committed to operational excellence and teamwork.
- Why this job: Make a real impact in hospitality while growing your career in a supportive environment.
- Qualifications: Experience in hospitality management and strong analytical skills are essential.
The predicted salary is between 31000 - 32000 £ per year.
If you’re passionate about hospitality, teamwork, and operations that run like clockwork — this could be your next step.
We’re now looking for an Assistant General Manager to join our growing team at Newcastle Airport.
Why join SSP as an Assistant General Manager?
- Competitive salary between £31,000 and £32,000 a year plus management bonus scheme
- Up to 50% colleague discount (75% when on shift)
- Friends & Family discount (20%)
- Flexible working and family‑friendly leave
- Access to digital GPs and 24/7 wellbeing helpline
- Support through the Spectrum Life app and colleague networks (Neurodiversity, LGBTQ+, and more)
- Apprenticeships and development opportunities to grow your career
- Share Incentive Plan (SIP) and life assurance
What makes this role special?
This is not just a front‑of‑house leadership position — it’s a key operational and analytical role. You’ll work closely with the General Manager, taking ownership of labour planning, rota control, cost and waste management, and financial performance tracking.
What We’re Looking For
- Proven experience in hospitality management — ideally in a fast‑paced, multi‑site or airport environment
- Strong planning, analytical and organisational skills with confidence using data to improve performance
- Hands‑on leader who thrives in service and leads by example
- Collaborative mindset — able to work closely with fellow managers toward shared targets and goals
- Passion for operational excellence, team development, and delivering results
Please note that Newcastle Airport is a secure environment; if successful you will have to provide references to cover the last 5 years and undergo a criminal record check to comply with airport regulations.
SSP are proud to be an equal‑opportunity employer that seeks to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
Assistant General Manager - Soul & Grain employer: SSP UK & Ireland
At SSP, we pride ourselves on being a leading employer in the hospitality sector, offering a vibrant work culture at Newcastle Airport where teamwork and operational excellence are at the forefront. With competitive salaries, generous discounts, and a strong focus on employee development through apprenticeships and wellness support, we create an environment that fosters growth and inclusivity. Join us to be part of a dynamic team that values your contributions and encourages you to thrive in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Manager - Soul & Grain
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like SSP UK & Ireland. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to SSP UK & Ireland
Don't be shy about reaching out to SSP UK & Ireland directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant General Manager - Soul & Grain
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about SSP UK & Ireland and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at SSP UK & Ireland
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
