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- Tasks: Lead a dynamic team to deliver exceptional service in a bustling café environment.
- Company: Join SSP, a global leader in food travel with over 500 brands.
- Benefits: Enjoy flexible hours, discounts, wellbeing support, and management bonuses.
- Why this job: Be part of a vibrant culture that values diversity and personal growth.
- Qualifications: Looking for passionate leaders with excellent communication and service skills.
- Other info: Opportunities for apprenticeships and ongoing development await you!
The predicted salary is between 24000 - 34000 £ per year.
Join to apply for the Assistant General Manager role at SSP UK & Ireland
We are seeking an Assistant General Manager for Cafe Local @ Newcastle Central Station . If you are passionate about food and travel, this is the perfect opportunity. SSP is a global food travel expert, offering a variety of food and drink options for travelers, whether flying, taking a train, or passing by.
We work with over 500 brands, including our own brands like Upper Crust, Millie’s Cookies, Café Local, and Beer House, as well as franchises like M&S, Starbucks, Burger King, The Breakfast Club, and BrewDog.
As an Assistant General Manager , you will enjoy a competitive salary of £29,000 per annum and benefits such as:
- Colleague discount up to 50%
- 75% colleague discount when on shift
- Friends & Family discount 20% (T&C apply, not all brands included)
- Flexible working hours
- Management bonus scheme
- Access to digital GPs and 24/7 helpline for you and your family
- Wellbeing support through Retail Trust and family-friendly leave
- Support networks including Neurodiversity, LGBTQ+, and more
- Life assurance
- Opportunities for apprenticeships and ongoing development
- Share incentive plan (SIP)
We are looking for an inspirational leader to support the team in delivering exceptional customer service and operational excellence. Your responsibilities will include:
- Supporting the General Manager with passion and dedication
- Maintaining high standards of brand quality and safety
- Inspiring the team to deliver outstanding service and foster customer loyalty
- Mentoring and training team members for growth
- Leading by example with excellent service skills
- Communicating effectively and clearly
- Being adaptable and resilient in all situations
SSP is proud to be an equal-opportunity employer, committed to recruiting talented individuals from diverse backgrounds.
Start your journey with us today!
Additional Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Management and Manufacturing
- Industry: Hospitality
This job posting is active and accepting applications.
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Assistant General Manager employer: SSP UK & Ireland
Contact Detail:
SSP UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant General Manager
✨Tip Number 1
Familiarise yourself with SSP's brands and their unique offerings. Understanding the specific food and drink options available at Cafe Local will help you demonstrate your passion for the role during any interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've inspired teams in previous roles. Be ready to discuss how you can motivate staff to deliver exceptional customer service, which is crucial for this position.
✨Tip Number 3
Research the latest trends in the hospitality industry, especially in food travel. Being knowledgeable about current market trends will allow you to engage in meaningful conversations during the interview process.
✨Tip Number 4
Network with current or former employees of SSP if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Assistant General Manager role.
We think you need these skills to ace Assistant General Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Assistant General Manager at SSP. Highlight your relevant experience in customer service and team leadership in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your leadership abilities, operational excellence, and any experience in the hospitality industry.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and travel, as well as your commitment to delivering exceptional customer service. Use specific examples from your past roles to demonstrate your suitability for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at SSP UK & Ireland
✨Show Your Passion for Food and Travel
Since the role is centred around food and travel, make sure to express your enthusiasm for both. Share personal experiences that highlight your love for culinary diversity and travel adventures, as this will resonate well with the company's mission.
✨Demonstrate Leadership Skills
As an Assistant General Manager, you'll need to inspire and lead a team. Prepare examples of how you've successfully managed teams in the past, focusing on mentoring, training, and fostering a positive work environment.
✨Understand the Brand Values
Familiarise yourself with SSP's brands and their values. Be ready to discuss how you can maintain high standards of brand quality and safety, and how you would embody these values in your daily operations.
✨Prepare for Situational Questions
Expect questions that assess your adaptability and resilience. Think of scenarios where you've had to handle difficult situations or customer complaints, and be prepared to explain how you resolved them effectively.
